ROY LANDICHO BALIDAY
Scarborough,ON
Summary
Dedicated hospitality and retail professional with 4 years of experience in customer service, food service, and retail operations. Skilled in maintaining safety and quality standards, operating POS and property-management systems, and managing cash and inventory. Committed to delivering efficient, guest-focused service while supporting continuous improvement initiatives.
Overview
1
1
Certification
3
3
years of post-secondary education
4
4
years of professional experience
Work History
CREW MEMBER
Jollibee Scarborough Town Center
Scarborough, ON CA
09.2023 - Current
- Recognized as “Employee of the Month” for January 2024
- Executed food production duties and served customers at cash register, ensuring compliance with standard operating procedures
- Maintained organized workstation and ensured cleanliness of guest area to enhance customer experience
- Adhered to systems and standards of the store to ensure operational excellence
- Assisted with product delivery to ensure timely service and monitoring of quality products by checking product shelf-life, product temperature, equipment assembly, and temperature setting
General Laborer
Welded Tube of Canada Corp.
Concord, ON CA
10.2024 - 06.2025
- Placed crane Slings around bundles of tubing.
- Strapped bundles of steel tubing with Metal bands and Pneumatic strapping machine.
- Assisted with mill changeover by replacing and cleaning rolls, stands, spacers, and tools to ensure efficient operations.
- Ensured workplace cleanliness to promote safety and efficiency. to keep work area clean, including sweeping and picking up garbage (i.e., straps and rags).
- Participated in WTC’s continuous improvement process and 5S programs.
- Performed all duties/tasks in compliance with all WTC’s safety, quality, production and environmental rules, standards, regulations, SOPs and work instructions.
- Completed additional duties based on job changes.
BARISTA/SERVER – Internship
The Local Café & Restaurant
Scarborough, ON CA
05.2023 - 08.2023
- Provided customer service by greeting guests, taking orders, answering questions, and ensuring a positive dining experience
- Delivered exceptional customer service by greeting guests, taking orders, answering questions, and creating a welcoming dining experience.
- Recommended menu items tailored to customer preferences, enhancing overall satisfaction and dining choices.
- Operated point-of-sale systems and processed customer payments, including cash, debit and credit card transactions.
- Maintained cleanliness and organization of service counters, dining areas, workstations, utensils, and equipment.
- Restocked supplies, ingredients, beverages, and service items as required.
- Supported opening and closing procedures, including setup, cleaning, and inventory checks.
- Followed workplace health and safety policies and food handling procedure.
- Collaborated with supervisors and staff to maintain smooth operations in a fast-paced food service environment.
SALES CLERK
Rexall Drugstore
Scarborough, ON CA
05.2022 - 03.2023
- Applied merchandising techniques including shelf label placement, stock rotation, and facing to enhance product visibility
- Oversaw daily operations of all registers including cash and card transactions
- Conducted inventory checks to maintain stock levels and replenished stock.
- Maintained the store’s cleanliness and orderliness
Education
DIPLOMA: - HOTEL OPERATIONS MANAGEMENT
Centennial College
Scarborough, ON CA 05.2022 - 08.2023
DIPLOMA: SENIOR HIGH SCHOOL - Accountancy Business and Management (ABM)
Oriental Mindoro National High School
Oriental, Mindoro, PH 06.2019 - 07.2021
Certification
- SMART Serve
- Food Handler
- WHMIS
- First Aid and CPR ‘C’
Timeline
General Laborer
Welded Tube of Canada Corp.
10.2024 - 06.2025
CREW MEMBER
Jollibee Scarborough Town Center
09.2023 - Current
BARISTA/SERVER – Internship
The Local Café & Restaurant
05.2023 - 08.2023
DIPLOMA: - HOTEL OPERATIONS MANAGEMENT
Centennial College
05.2022 - 08.2023
SALES CLERK
Rexall Drugstore
05.2022 - 03.2023
DIPLOMA: SENIOR HIGH SCHOOL - Accountancy Business and Management (ABM)
Oriental Mindoro National High School
06.2019 - 07.2021