Roy Hooker
Barstow
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
25
25
years of professional experience
1995
1995
years of post-secondary education
Work History
General Manager
Carls jr
Bullhead City
01.2025 - Current
- Managed daily operations of fast-paced restaurant environment.
- Supervised staff to ensure quality customer service and teamwork.
- Developed training programs to enhance employee skills and performance.
- Implemented operational procedures to improve efficiency and safety standards.
- Coordinated with suppliers to ensure timely delivery of products and services.
- Conducted regular performance evaluations to guide employee development.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
District Manager
Jack in the Box
San Antonio
07.2024 - 11.2024
- Led district operations to ensure compliance with company policies and standards.
- Managed staff recruitment, training, and development across multiple locations.
- Oversaw inventory management and supply chain processes for optimal efficiency.
- Analyzed sales data to identify trends and inform strategic planning initiatives.
- Coordinated marketing efforts to enhance brand visibility and customer engagement.
- Fostered team collaboration through regular meetings and performance reviews.
- Implemented safety protocols to promote a secure working environment for employees.
- Developed budgets and forecasts to align resources with business objectives.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
General Manager
Jack in the Box
Barstow
04.2000 - 06.2024
- Managed daily operations of fast-paced restaurant environment.
- Supervised staff to ensure quality customer service and teamwork.
- Developed training programs to enhance employee skills and performance.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented operational procedures to improve efficiency and safety standards.
- Coordinated with suppliers to ensure timely delivery of products and services.
- Conducted regular performance evaluations to guide employee development.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
Barstow High School
BarstowSkills
- Operational management
- Staff training
- Inventory control
- Budget management
- Safety compliance
- Customer relationship management
- Sales analysis
- Performance evaluation
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Employee engagement
- Profit and loss
- Quality management
- Safety assurance
- Total quality management
- Training and development
- Exceptional interpersonal communication
Languages
Spanish
Limited
References
References available upon request.
Timeline
General Manager
Carls jr
01.2025 - Current
District Manager
Jack in the Box
07.2024 - 11.2024
General Manager
Jack in the Box
04.2000 - 06.2024
Barstow High School