Roy Avalos
Anaheim
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
4
4
years of professional experience
Work History
Service Technician
Greystar Property Management
08.2022 - Current
- Explained diagnostic findings to residents and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to residents.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to residents inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Resolved complex technical problems through careful analysis, innovative thinking, and collaboration with colleagues.
- Provided exceptional customer support through clear communication of repair timelines, status updates, and post-service follow-up calls.
- Implemented a preventive maintenance program to reduce equipment downtime and improve system reliability.
- Trained junior technicians, fostering a supportive learning environment and promoting professional growth.
- Schedule appointments with external services: Flooring, Painting, Cleaners, Plumbing, Hvac, Restoration team, and etc.
- Inspect units are completed and up to standard for future residents
Maintenance Technician
The Liberty Group Apartment Staffing
08.2021 - 08.2022
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Day Porter
Able Services
03.2021 - 07.2021
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Communicated with coworkers and managers about completed duties.
- Upheld exceptional appearance standards for public spaces, elevating visitors'' first impressions of the premises.
- Collaborated with custodial staff to maintain high levels of cleanliness throughout the facility.
- Improved facility cleanliness by performing routine inspections and addressing issues promptly.
- Proactively identified areas needing improvement or additional attention, addressing concerns before they escalated into larger problems.
- Fostered positive relationships with building tenants through professional demeanor and attentive service.
- Performed light maintenance duties such as changing light bulbs or fixing minor plumbing issues when required.
Education
Et Certification - Electriction
UEI College
Garden Grove, CA01-2025
Godinez Fundamental
Santa Ana, CA05-2020
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Service reports
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Time tracking
- Customer relationship management
- Inventory management
- Electrical systems
- Troubleshooting
- Safety procedures adherence
- Document management
- Scheduling and coordination
- Technical support
- Work order prioritization
- Plumbing
- Electrical
- Painting
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Technician
Greystar Property Management
08.2022 - Current
Maintenance Technician
The Liberty Group Apartment Staffing
08.2021 - 08.2022
Day Porter
Able Services
03.2021 - 07.2021
Et Certification - Electriction
UEI College
Godinez Fundamental
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