Summary
Overview
Work History
Skills
Languages
Timeline
Generic

ROXY JOMHA

Edmonton,Canada

Summary

Results-driven leader with a proven track record of increasing sales to $6.2M CAD at Abco WEM, exemplifying exceptional team-building and marketing expertise. Known for cultivating strategic partnerships, including collaborations with NHL players, to elevate brand visibility. Highly skilled in communication and event management, with a demonstrated ability to enhance operational efficiency and drive customer satisfaction.

Overview

16
16
years of professional experience

Work History

General Manager

Abco WEM
11.2021 - Current
  • Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage
    and increase team morale
  • Generated $3,300,000 CAD in sales during my first year in operations
  • Doubled sales to $6,200,000 CAD during my second year of tenure
  • Coordinated and developed new employee training and sales associates’ schedules
  • Recruit, hire, and develop a team of retail sales associates, provide training on customer service best practices
  • Supervise four department managers, devising motivational plans and strategies for staff performance
  • Provided comprehensive support to the CEO, including calendar management, scheduling appointments, and managing
    internal and external communication
  • Supported regular and monthly inventory process and reconciled stock levels to ensure accurate count
  • Maintained in-depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist
    customers quickly
  • Established relationships with local vendors and suppliers
  • Demonstrated success in boosting store performance and operational efficiency, with additional experience as a Personal Assistant to the CEO. Responsibilities included coordinating travel, providing support during trips, managing banking and errands, facilitating networking opportunities, attending meetings, and offering strategic insights to improve company operations.

Key Lead

LuLulemon Pop Up Location
02.2020 - 07.2023
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Build, manage, and develop a team comprised of 16 personnel, provide coaching and mentorship, conduct performance
    evaluations, and establish inclusive work cultures
  • Coordinate with cross-functional teams to identify process gaps and develop solutions
  • Manage in-person and online customer service requests from more than 100 customers daily
  • Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
  • Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure
    customer satisfaction


Store Manager

Aldo
11.2008 - 01.2020
  • Coordinate with the General manager to oversee all aspects of store operations, including inventory management, sales
    forecasting, staff scheduling, and customer service related issues
  • Manage all daily functions of retail operations with the General manager, including visual merchandising for new
    products, inventory forecasting, and sales reporting
  • Deliver training to team members on telecommunication products, customer service best practices, and consultative
    selling
  • Hold 2 mini-sessions per month on customer service and self-improvement
  • Cover work shifts for absent team members as needed
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Skills

  • Charismatic and Personable: Demonstrated ability to build meaningful relationships and engage effectively with diverse individuals
  • Team Building and Collaboration: Expertise in fostering cohesive teams and driving successful collaborations to achieve organizational goals
  • Strategic Partnerships: Proven experience in creating and nurturing partnerships with local artists, consignors, and NHL players to enhance brand impact
  • Event Planning and Management: Proficient in leading and executing events, ensuring flawless coordination and delivering exceptional outcomes
  • Advanced Communication Skills: Strong command of written and verbal communication, with a talent for articulating ideas clearly and persuasively
  • Advertising and Marketing Expertise: Skilled in crafting and executing marketing strategies to effectively promote products and services
  • Efficient Schedule Management: Capable of optimizing schedules and coordinating activities to maximize productivity and meet critical deadlines

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

General Manager

Abco WEM
11.2021 - Current

Key Lead

LuLulemon Pop Up Location
02.2020 - 07.2023

Store Manager

Aldo
11.2008 - 01.2020

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ROXY JOMHA