Roxy Cornwall
Toronto
Summary
Dedicated cleaning professional with a proven track record of maintaining exceptional cleanliness standards and delivering consistent, high-quality results. Recognized for strong teamwork abilities and adaptability to evolving requirements, ensuring seamless operations in dynamic environments. Proficient in sanitizing, organizing, and effectively utilizing various cleaning equipment to achieve optimal outcomes. Committed to reliability and hard work, consistently prepared to meet and exceed job expectations.
Overview
12
12
years of professional experience
Work History
Development Support Worker
Elqueena Support Services
03.2023 - Current
- Coordinated individualized care plans, ensuring alignment with client needs and preferences.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Supported multidisciplinary teams in implementing therapeutic interventions, fostering collaborative care environments.
- Monitored client progress, documenting changes to inform adjustments in care strategies.
- Developed strong relationships with clients and families, enhancing trust and communication in care settings.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
Cleaner
Clean Sweep Cleaning Services
11.2020 - Current
- Executed daily cleaning tasks ensuring adherence to health and safety standards.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Maintained cleanliness and organization of assigned areas, enhancing overall facility appearance.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Provided assistance to other staff members with cleaning of difficult areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Team Leader
Carter’s Inc.
09.2017 - 03.2023
- Facilitated training sessions on new systems and tools, promoting skill development among team members.
- Established clear communication channels within the team, fostering collaboration and alignment on objectives.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Supervisor
Shoppers Drug Mart
01.2014 - 01.2016
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Coordinated scheduling for team members to maintain adequate coverage during shifts.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
Education
High School Diploma -
Central Technical High School
07-2007
Skills
- Advance knowledge in store management and various aspects of business operations
- A multi-tasker, with excellent interpersonal and communication skills, in tune with the needs of clients by paying attention to key details
- Proven collaborative skills in working with peers, subordinates and other professionals at all levels
- Self-motivated, determined and dedicated, improved the efficiency of the workplace by taking initiative and prioritising tasks in order to meet deadlines
- Client-oriented Sales Representative with the ability to effectively communicate ideas in a fast-paced environment
- Health and safety awareness
- Confidentiality and privacy
- Cleaning and sanitizing
- Relationship building
- Organizational skills
- Patient support
Languages
English
Full Professional
Timeline
Development Support Worker
Elqueena Support Services
03.2023 - Current
Cleaner
Clean Sweep Cleaning Services
11.2020 - Current
Team Leader
Carter’s Inc.
09.2017 - 03.2023
Supervisor
Shoppers Drug Mart
01.2014 - 01.2016
High School Diploma -
Central Technical High School
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