ROXIE RÖSNER
TORONTO,ON
Summary
Experienced and energetic server and bartender with over five years in fast-paced, high-volume restaurants. Recognized for exceeding sales targets, training new staff, and creating memorable guest experiences. Passionate about hospitality, multitasking, and delivering top-tier service in both casual and fine dining environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server and Bartender
Borrel
Toronto
12.2023 - Current
- Greeting and seating guests while informing them of specials and upcoming events.
- Provided brunch service in a fast-paced environment, balancing coffee, cocktail, and food orders seamlessly.
- Operated espresso machine to craft specialty coffees.
- Taking reservations, organizing seating and floor plan.
- Offering memorable experiences to guests during private parties and events.
- Deep knowledge of menu and drinks items to give guests authentic Indonesian and Dutch cuisine experience.
- Memorization of menu items, ingredients, and potential allergy red flags.
- Basic knowledge on beers, wines, and drink preparation.
- Processed and packed takeout orders accurately and efficiently.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Jack Astors
Toronto
01.2022 - 02.2024
- Dining room, patio, and cocktail server.
- Recognized as top sales server, surpassing targets consistently.
- Maintained menu knowledge of over 60 menu items.
- Serving large private parties of 100+
- Shift leader.
- Successfully signed guests up for rewards program.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server & Supervisor
Liberty Bar & Grill
Saskatchewan
11.2018 - 12.2021
- Brunch and dinner server.
- Promoted to shift supervisor in 2019 and given responsibilities of scheduling, opening and closing, and diffusing guest complaints.
- Team leadership and coaching servers in sales, service, and menu knowledges.
- Preparation of appetizers, salads, and sandwiches.
- Dishwashing and sterilization of dishware.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cashier & Barista
Starbucks
British Columbia
06.2018 - 11.2018
- Crafted drinks attentively with detail.
- Developed an in depth knowledge of menu including alternative milk options, syrups, and flavor profiles.
- Accommodated guests allergies and preferences.
- Operated the cash register.
- Successfully handled cash and card transactions.
- Maintained a clean and organized workspace.
- Completed all cleaning, stocking, and organizing tasks.
- Station preparation.
- Maintaining relationships with regulars and memorizing their orders
Education
Bachelor of Creative Arts
Skills
- Customer Service & Communication:
- Positive attitude, personable, outgoing, and guest-focused
- Sales & Upselling:
- Proven ability to exceed sales targets and consistently upsell menu items
- Technical Proficiency:
- Experienced in using Squirrel POS and managing cash handling
- Operational Efficiency:
- Excellent memorization, multitasking, and leadership skills
- Point- of-Sale Systems: Proficient in Squirrel, Silverware, and TouchBistro POS for order entry, payment processing, and sales tracking
- Industry Knowledge:
- Food and beverage pairings, menu and ingredient memorization, and basic knowledge of beers, wines, and drink preparation
Languages
English
Certification
Smart Serve Certified
Timeline
Server and Bartender
Borrel
12.2023 - Current
Server
Jack Astors
01.2022 - 02.2024
Server & Supervisor
Liberty Bar & Grill
11.2018 - 12.2021
Cashier & Barista
Starbucks
06.2018 - 11.2018
Bachelor of Creative Arts