Summary
Work History
Education
Skills
Timeline
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Roxanne Ward

Calgary ,AB

Summary

Goal-oriented candidate with experience in the orthodontic/dental industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Sales Manager

Ormco
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established and cultivated solid business relationships with new or existing customers.

Receptionist Administrator

Westside Orthodontics
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.

Office Administrator

Amery Denture Centre
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Sales Representative

Rina Howard Agency
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated new leads through networking and cold calling.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Volunteer Coordinator

Various Calgary Board Of Education Schools
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Coordinated and implemented special events for fund raising and appreciation for staff.

Education

Bachelor of Science - Biology

University of California San Diego
San Diego, California

Crescenta Valley High School
La Crescenta, California

Skills

  • Known as highly competent communicator in oral, written and in-person; including conflict resolution
  • Team development and leadership demonstrated both in formal and work roles as well as in volunteer positions
  • Balancing multiple requirements to meet immediate needs while problem solving to achieve best results
  • Technically proficient in most office programs
  • Friendly team player who supports others while able to work independently

Timeline

Sales Manager

Ormco

Receptionist Administrator

Westside Orthodontics

Office Administrator

Amery Denture Centre

Sales Representative

Rina Howard Agency

Volunteer Coordinator

Various Calgary Board Of Education Schools

Bachelor of Science - Biology

University of California San Diego

Crescenta Valley High School

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Roxanne Ward