Roxanne Tapia
Blythe
Summary
Dynamic professional with extensive experience at Destiny RV Resorts, excelling in reservations management and customer service. Proven ability to resolve complex issues and train staff effectively. Skilled in payment processing and occupancy reporting, demonstrating exceptional attention to detail and strong communication skills to enhance guest satisfaction.
Overview
3
3
years of professional experience
Work History
Reservations Agent/Supervisor of Operations
Destiny RV Resorts
Blythe
01.2025 - Current
- Researched and resolved customer issues.
- Explained cancellation policies clearly to customers prior to booking.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Took reservations from patrons by phone or online.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Generated daily reports on occupancy levels for management review.
- Maintained up-to-date records of all reservations made via telephone or online systems.
- Monitored call volume trends to ensure adequate staffing levels during peak hours.
- Answered incoming calls from potential customers in a timely manner.
- Processed payment transactions accurately and efficiently.
- Ensured that all customer interactions were handled in a professional manner at all times.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Encouraged customers to book stays directly through the hotel website or reservation system.
- Verified guest information and payment options ensuring accuracy and completeness.
- Greeted customers and provided assistance to guests over the phone.
- Informed customers about applicable discounts or promotional offers available for their stay.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Trained new employees on proper use of software applications used within the department.
- Reconciled discrepancies between expected arrivals and actual arrivals on a daily basis.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
Eligibility Technician I
Department of Social Services
Coachella
10.2024 - 01.2025
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Conducted interviews with clients to collect information and verify accuracy of data on applications.
- Processed documents in accordance with applicable regulations, policies, and procedures.
- Provided technical assistance to staff regarding application processing and other related issues.
- Researched complex cases requiring additional verification or clarification of eligibility requirements.
- Generated reports detailing eligibility determinations for management review.
- Identified discrepancies between submitted documentation and required standards for program participation.
- Attended training sessions as needed to stay abreast of changes in policies or procedures.
- Monitored pending applications for compliance with deadlines and follow-up actions as needed.
- Evaluated appeals from denied cases using existing regulations or guidelines.
- Resolved customer service problems in a professional manner while maintaining confidentiality.
- Entered client information and files into databases for further review and tracking.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Managed intake of new claims and performed routine follow-ups.
Facility Manager
Work Health Solutions
San Jose
06.2022 - 06.2024
- Continually updated knowledge of pandemic-related protocols.
- Coordinated curbside registration and processing of patients.
- Assisted in the development and implementation of facility maintenance plans.
- Ensured compliance with local regulations regarding health and safety standards within the premises.
- Maintained records of preventive maintenance programs for various equipment in the facility.
- Organized special events such as corporate meetings, conferences or receptions held in the facility.
- Teamed up with medical staff to establish protocols and guidelines on COVID-19 handling.
- Ensured guests' safety by providing necessary protective gear.
- Created a hospitable environment for all guests.
- Maintained compliance with personal protective equipment procedures.
- Entered Covid-19 testing data for accurate documentation.
- Minimized infection rates with proper sterilization practices.
- Ensured completion of Covid-19 screening for entrants
- Generated insightful reports on COVID-19 test findings.
- Examined outcomes of tests with advanced mechanical and electrical tools to ensure conformity.
- Handled specimen acquisition, cultivated microbes, and performed microbial identification for study.
- Maintained adherence to HIPAA guidelines.
- Executed safe handling procedures for dangerous substances.
Education
HIGH SCHOOL DIPLOMA - HIGH SCHOOL
TWIN PALMS
Blythe, ca06.2001
Skills
- Reservations management
- Payment processing
- Customer service
- Data entry
- Communication skills
- Occupancy reporting
- Problem resolution
- Attention to detail
- Staff training
- Call handling
- Time management
- Invoice preparation
- Inventory management
- Safety protocols and procedures
- Computer reservation software
- Telephone reception
- Documentation
- Microsoft office
- Computer literacy
- Patience and composure
Timeline
Reservations Agent/Supervisor of Operations
Destiny RV Resorts
01.2025 - Current
Eligibility Technician I
Department of Social Services
10.2024 - 01.2025
Facility Manager
Work Health Solutions
06.2022 - 06.2024
HIGH SCHOOL DIPLOMA - HIGH SCHOOL
TWIN PALMS
Similar Profiles
James ShulerJames Shuler
Maintenance Supervisor at Cal-Am RV resortsMaintenance Supervisor at Cal-Am RV resorts
Taya GuidingerTaya Guidinger
Operations Manager/Resort Manager at Memories Rv Resorts.Operations Manager/Resort Manager at Memories Rv Resorts.
Jennifer WiegandJennifer Wiegand
General Manager at Sunland RV ResortsGeneral Manager at Sunland RV Resorts