Roxanne Symes
Orléans,ON
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
4
4
years of professional experience
Work History
Crew Member
Booster Juice
Ottawa, ON
03.2023 - 03.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Hostess
Corner Bar And Grill
Ottawa, ON
03.2021 - 12.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Crew Member
McDonald's
Ottawa, ON
04.2020 - 12.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Ecole Catholique Garneau
Ottawa, ON06.2023
Skills
- Menu Memorization
- Beverage Preparation
- Customer Engagement
- Order Management
- Inventory Restocking
- Interactive communication skills
- Teamwork and Collaboration
- Cleaning
- Taking Orders
- Store Opening and Closing
- Problem-Solving
- Flexible Schedule
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Crew Member
Booster Juice
03.2023 - 03.2024
Hostess
Corner Bar And Grill
03.2021 - 12.2022
Crew Member
McDonald's
04.2020 - 12.2021
High School Diploma -
Ecole Catholique Garneau