Roxanne Soto
San Diego
Summary
Administrative professional with 12+ years of experience supporting office operations, executive scheduling, and cross-team coordination in fast-paced environments. Skilled in calendar management, meeting coordination, event planning, and workflow improvement. Known for maintaining organized systems, managing competing priorities, and providing reliable administrative support that enhances team productivity and operational efficiency.
Overview
11
11
years of professional experience
Work History
Office Coordiantor
University of Southern California, USC
Los Angeles
11.2021 - Current
- Manage daily office operations including calendar scheduling, meeting coordination, and administrative support for staff and leadership.
- Coordinate internal meetings by preparing materials, organizing agendas, and ensuring resources are available in advance.
- Maintain organized digital and physical filing systems to support efficient document retrieval and compliance.
- Serve as a primary point of contact for incoming calls, emails, and internal requests while ensuring timely responses and accurate message distribution.
- Support onboarding of new employees by preparing documentation, training, and assisting with orientation activities.
- Track office records and maintain documentation to support administrative processes and operational accuracy.
- Coordinate company events and team activities to strengthen collaboration and improve employee engagement.
- Monitor office supply inventory and manage purchasing requests to ensure uninterrupted office operations.
- Tracked office expenditures and ensured compliance with financial guidelines.
- Collaborate with team members to identify opportunities to improve office workflows and administrative efficiency.
- Coordinate scheduling and patient check-in/check-out activities while maintaining organized records and communication with staff.
Wedding Coordinator / Event Planner
DreamCo
Los Angeles
05.2016 - 08.2025
- Coordinated logistics for 250+ weddings, ensuring seamless event execution and high client satisfaction.
- Managed vendor relationships, negotiated contracts, and coordinated services including venues, catering, décor, and entertainment.
- Led client planning meetings to develop customized event timelines, budgets, and design concepts.
- Oversaw full event lifecycle including planning, setup, execution, and post-event breakdown.
- Created detailed event timelines to ensure smooth coordination of ceremonies and receptions.
- Managed multiple vendors and team members during events to ensure timelines and expectations were met.
- Resolved client concerns and last-minute issues quickly to maintain positive guest experiences.
- Implemented planning tools and organizational systems to improve team communication and task tracking.
- Mentored junior coordinators and assisted with training to support team development.
Account Representative
USC Keck School of Medicine
Los Angeles
05.2018 - 11.2021
- Coordinated with medical staff to resolve patient inquiries and streamline billing processes.
- Verified patient insurance information to ensure accurate billing and reduce claim denials.
- Collaborated with healthcare providers and insurers to obtain documentation for coverage approvals.
- Resolved patient account discrepancies by communicating with insurers and patients.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Conducted timely insurance benefit verifications prior to procedures and appointments.
- Updated patient records with accurate and current insurance policy information.
- Managed high-volume insurance verification requests within fast-paced medical operations.
- Assisted with project coordination, tracking deadlines and deliverables to support team objectives.
- Prepared project documentation and reports for internal stakeholders.
- Facilitated team communication and meetings to improve workflow efficiency.
Admitting Representative/ Project Assistant
USC Verdugo Hills Hospital
Glendale
09.2015 - 05.2018
- Verified patient insurance benefits and eligibility prior to procedures, ensuring compliance with HIPAA regulations and minimizing billing errors.
- Processed high-volume patient admissions in a fast-paced Emergency Department, maintaining accuracy and efficiency in electronic health records (EHR).
- Updated and maintained patient records, ensuring accurate and current insurance and demographic information.
- Coordinated with physicians, nurses, and administrative staff to streamline patient intake and reduce ER wait times.
- Managed large volumes of insurance verification requests under tight deadlines to support uninterrupted medical operations.
- Assisted project managers with project scheduling, task tracking, and milestone reporting to ensure on-time completion of departmental initiatives.
- Prepared project documentation, reports, and status updates for leadership and stakeholder reviews.
- Facilitated team meetings and cross-department communication to align project objectives with organizational goals.
- Collected and analyzed operational data to support department performance reporting and improvement initiatives.
- Collaborated with senior leadership on complex projects, contributing to on-time and under-budget delivery.
- Implemented workflow improvements that increased efficiency within the admitting and patient access processes.
- Provided exceptional customer service to patients and families in high-stress situations, resolving inquiries quickly and professionally.
Education
High School Diploma -
Francisco Bravo Medical Magnet
Los Angeles, CA06-2010
Skills
Administrative Support
Office Operations Management
Calendar & Schedule Management
Meeting Coordination
Event Planning & Logistics
Vendor Coordination
Document & Records Management
Budget Tracking & Expense Monitoring
Customer Service
Team Collaboration
Process Improvement
Project Coordination
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Google Workspace
Zoom / Microsoft Teams
Calendar & Scheduling Tools
Project Management Platforms
Languages
English
Professional
Spanish
Professional
Timeline
Office Coordiantor
University of Southern California, USC
11.2021 - Current
Account Representative
USC Keck School of Medicine
05.2018 - 11.2021
Wedding Coordinator / Event Planner
DreamCo
05.2016 - 08.2025
Admitting Representative/ Project Assistant
USC Verdugo Hills Hospital
09.2015 - 05.2018
High School Diploma -
Francisco Bravo Medical Magnet