ROXANNE SIMMS
Montréal-Nord
Summary
Looking to enhance the life of others through demonstrating a diverse set of skills obtained over years of experience working amongst various environments, such as hospitality, reception, as well as first nations and Indigenous areas, etc.
Overview
17
17
years of professional experience
Work History
Catering Supervisor
Crown Isle Resort & Golf Community
01.2024 - 04.2024
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
- Maintained strict compliance with local health department regulations regarding food safety and sanitation practices.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
- Continually revised our offerings based on client feedback to ensure we consistently met and exceeded their expectations.
- Oversaw financial aspects of catering operations including budgeting, cost control measures, invoicing, and expense tracking to maximize profitability.
- Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
Buddery House Inc.
Jeremy Preece
01.2022 - 01.2023
- Assessed impact that cost estimating outputs had on costs to design, research, develop, operate, maintain and dispose of proposed system.
- Negotiated favorable contract terms upon winning bids, maximizing profitability for the organization.
- Analyzed management problems and offered advice and insight about probable effects of alternative solutions on problems.
- Liasoned with other businesses and First nations bands.
Student
Simon Fraser University
01.2020 - 04.2021
- Completed rigorous readings as directed to support unit learning goals.
- Brought new perspectives to classroom discussions with materials found during independent research.
- Studied topics using scientific methods to contribute to ongoing research.
- Increased student participation by incorporating group activities and peer feedback sessions.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Lounge Server/Banquet Server/Bartender
THE GRAND HOTEL
09.2018 - 01.2020
- Skilled at working independently and collaboratively in a team environment, whether there may be hands needed in the kitchen, or on front desk and even house keeping
Banquet Server
NVD HIGH COUNTRY/ COAST INN/ BEST WESTERN
01.2016 - 08.2018
- Skilled at working independently and collaboratively in a team environment, whether there may be hands needed in the kitchen, or on front desk and even house keeping
Residential House Cleaner
CLEAN CONSCIENCE
12.2016 - 02.2018
- Demonstrated respect, friendliness and willingness to help wherever needed while being a respectful house cleaner
Server
WHEELHOUSE RESTAURANT
09.2017 - 01.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
Moms & Kids Summer Rec Coordinator
VICTORIA FAULKENER WOMENS CENTRE
04.2016 - 08.2016
- Managed administrative logistics of events planning, event booking, and event promotions, Taking Mothers and children to different locations and mel planning each week
Shopkeeper
PLANTATION FLOWERS & GIFTS
06.2014 - 06.2016
- Assisted customers by answering questions and suggesting merchandise
Server
506 ALL DAY GRILL
09.2014 - 06.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items
Server
SANCHEZ CANTINA
02.2014 - 09.2014
- Served food and beverages promptly with focused attention to customer needs
Server
EDGEWATER HOTEL
04.2011 - 07.2013
- Served food and beverages promptly with focused attention to customer needs
Server
YUKON INN
09.2010 - 03.2011
- Served food and beverages promptly with focused attention to customer needs
Server
NAVIGATOR INN
05.2008 - 10.2008
- Served food and beverages promptly with focused attention to customer needs
Receptionist
NUNAVUT TUNNGAVIK INC.
06.2008 - 09.2008
- Receptionist position
Receptionist
LEGISLATIVE ASSEMBLY GOVERNMENT OF NUNAVUT
06.2007 - 08.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Gas Bar Attendant
BAFFIN GAS BAR
02.2007 - 06.2007
- Attended to gas and food related transactions
Education
Grade Twelve Diploma -
Inuksuk High School
Fashion Business Industry Program -
George Brown College
Women's and Genders Studies (Diploma program) -
Yukon College
Northern Justice and Criminology (Diploma program) -
Yukon College
B.A. Sociology (current) -
Simon Fraser Universty
Skills
- Word
- Excel
- PowerPoint
- Access
- Outlook
- Data entry
- Research
- High level of computer literacy
- Troubleshooting/Problem Solving
- Customer support and service
- Receptionist
- Cash Register
- Janitorial
- Complaint Handling
- Reports & Documentation
- Residential Cleaning
- Ability to supervise
Languages
English
Semi-fluent in French & Inuktitut
Customerservicesupport
Offering an excellent track record of customer care excellence within high-volume environments that include Restaurants, Government, Retail, and Administrative.
Profile Snapshot
Extensive experience with front line customer care/communications. Problem solving, and relationship building. Quality assurance. Understanding of cultural sensitivity.
Timeline
Catering Supervisor
Crown Isle Resort & Golf Community
01.2024 - 04.2024
Buddery House Inc.
Jeremy Preece
01.2022 - 01.2023
Student
Simon Fraser University
01.2020 - 04.2021
Lounge Server/Banquet Server/Bartender
THE GRAND HOTEL
09.2018 - 01.2020
Server
WHEELHOUSE RESTAURANT
09.2017 - 01.2018
Residential House Cleaner
CLEAN CONSCIENCE
12.2016 - 02.2018
Moms & Kids Summer Rec Coordinator
VICTORIA FAULKENER WOMENS CENTRE
04.2016 - 08.2016
Banquet Server
NVD HIGH COUNTRY/ COAST INN/ BEST WESTERN
01.2016 - 08.2018
Server
506 ALL DAY GRILL
09.2014 - 06.2015
Shopkeeper
PLANTATION FLOWERS & GIFTS
06.2014 - 06.2016
Server
SANCHEZ CANTINA
02.2014 - 09.2014
Server
EDGEWATER HOTEL
04.2011 - 07.2013
Server
YUKON INN
09.2010 - 03.2011
Receptionist
NUNAVUT TUNNGAVIK INC.
06.2008 - 09.2008
Server
NAVIGATOR INN
05.2008 - 10.2008
Receptionist
LEGISLATIVE ASSEMBLY GOVERNMENT OF NUNAVUT
06.2007 - 08.2007
Gas Bar Attendant
BAFFIN GAS BAR
02.2007 - 06.2007
Grade Twelve Diploma -
Inuksuk High School
Fashion Business Industry Program -
George Brown College
Women's and Genders Studies (Diploma program) -
Yukon College
Northern Justice and Criminology (Diploma program) -
Yukon College
B.A. Sociology (current) -
Simon Fraser Universty
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