Roxanne Merry
Bowmanville,ON
Summary
Accomplished administrative professional with 15+ years of experience in reception/office administration and office management. Demonstrated ability to multitask, learn new skills, and lead teams. Strong organizational and communication skills (written and verbal). Highly efficient with technology and proficient in multiple software systems. Proactively seeks opportunities to expand knowledge, grow professionally, and embrace new challenges. Responsible, punctual and professional. Additional experience in the hospitality industry as a Server/Bartender, which has helped to develop exceptional people skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Robinson Solutions (General Motors Site)
Oshawa, ON
07.2025 - Current
- Full-time Administrative Assistant within Housekeeping department of GM (General Motors)
- Responsible for managing a team of 20 part-time housekeeping staff within different buildings of the plant
- Create weekly schedule based on company needs for part-time housekeeping staff
- Track all attendance and closely monitor punch-ins and attendance record for all staff (full-time and part-time)
- Work closely with Human Resources regarding attendance, suspensions/corrective action, medical notes for all staff (full-time and part-time)
- Review and monitor all timecards in preparation for payroll for all staff (full-time and part-time)
- Review, process and manage all time-off requests for all staff (full-time and part-time)
- Maintain all databases using Google Sheets and Google Docs
- Assist with various office duties including supply inventory, general office upkeep, printing and laminating
- Work closely with supervisors to ensure all deadlines are met for upper management
- Work closely with Health and Safety to ensure safety boards throughout plant are maintained and up-to-date
- Work closely with Health and Safety to ensure all staff have required training
- Work closely with Human Resources and staff to ensure proper training for staff is complete before entering new roles
- Provide reports and data needed for upper management when required
Senior Office Administrator (Contract)
Novus Automotive
Oshawa, ON
03.2025 - 07.2025
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Worked with third-party vendors to arrange repairs, building/office space design and maintenance
- Organized spaces, materials and catering support for internal and client-focused meetings
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Promoted team productivity by keeping supplies organized and well-stocked
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Worked with senior management to initiate new projects and assist in various processes
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Upheld strict timetables by maintaining accurate, balanced calendars
- Answered high volume of phone calls and email inquiries
- Handled confidential and sensitive information with discretion and tact
- Took notes and dictation at meetings
Administrative Assistant (Year Contract)
Ontario Power Generation
Toronto, ON
09.2023 - 09.2024
- Using computerized office equipment and a variety of commercial software, responsible for producing correspondence, reports, presentation material, standard forms, numerical data, and other documentation
- Scheduling and maintaining a calendar of events, work schedules and vacation records
- Responsible for making meeting arrangements
- Preparing and reconciling expenses
- Responsible for maintaining stationery and office supplies ensuring sufficient inventory levels are maintained
- Preparing and processing material requests and forwarding for approval
- Check delivery documents against original orders following up on discrepancies by queries to others
- Perform routine clerical tasks for the section as required in accordance with established procedures or Manager instruction, such as mail and receptionist duties
- Responsible for maintaining task books and documentation related to all aspects of the job
- Accountable for the health, safety and well-being of self and others, as per established technical/operating procedures and standards
Server/Bartender
12 Bistro
Whitby, ON
06.2024 - 05.2025
- Made classic and signature cocktails for guests in timely manor
- Served food and beverages promptly with focused attention to customer needs
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Prepared custom drink orders by accurately measuring and mixing house ingredients
Server/Bartender
Baxter's Landing
Oshawa, ON
02.2023 - 04.2024
- Prepared custom drink orders by accurately measuring and mixing house ingredients
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Mixed unique and interesting cocktails for customers, including bar specials
- Upheld strict regulations for safe alcohol service and food safety
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Office Manager
Surgical Clinic (ENT)
Oshawa, ON
03.2022 - 08.2023
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Trained new employees on administrative procedures, company policies and performance standards
- Worked with upper management to complete complex projects within timelines
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Completed all OHIP and private billing
- Supported leading physician with proactive correspondence management, document coordination and patient/customer relations
- Ordered office supplies and monitored supply levels
Senior Office Administrator
Novo Health (Physiotherapy and Chiropractor)
Toronto, ON
08.2020 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff
- Greeted and directed visitors and third-party personnel
- Coordinated communications, financial processing, registration, recordkeeping
- Interacted with customers/patients by phone, email or in-person to provide information
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Trained new employees on administrative procedures, company policies and performance standards
- Acted as health and safety representative for office
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Assisted upper management by coordinating travel plans, coordinating special events and recording meeting minutes
- Ordered office supplies and monitored supply levels
- Responsible for all billing and financial records for office
- Billed for all insurance claims through Telus Health
- Communicated daily with head office to ensure efficiency and organization
Office and Building Manager
Physician's Clinic (Geriatrician)
Peterborough, ON
04.2015 - 02.2020
- Managed office operations while scheduling appointments for physicians and other staff members
- Developed standard operating procedures for all administrative employees
- Sourced vendors for special project needs and negotiated contracts
- Arranged corporate/office meetings for company employees and guests
- Spoke on office topics and recorded meeting minutes
- Coordinated special projects and organized travel arrangements for physicians and upper management
- Acted as health and safety representative for office and organized all health and safety protocols and training for staff
- Compiled reports and documentation for upper management
- (patient volume, monthly revenue, statistical data, etc.)
- Ensured excellent office flow and organization while maintaining professionalism and positivity
- Ordered office supplies and monitored supply levels
Medical Receptionist
Surgical Clinic (Urology)
Peterborough, ON
01.2008 - 01.2015
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary forms and documentation
- Maintained current and accurate medical records for patients
- Organized paperwork such as charts and reports for office and patient needs
- Transcribed phone messages and relayed to appropriate personnel
- Ordered office supplies and monitored supply levels
- Responded to all incoming email correspondence
- Used computerized data management systems to coordinate care details for large patient bases
- Organized schedules for physicians including patient relations and also their personal time (travel/meetings)
- Submitted and tracked billing on behalf of physicians
Skills
- Extensive office administration experience
- Ten years of office management expertise
- Skilled in Microsoft 365
- Skilled in Google Suite
- Skilled in QuickBooks management
- Data acquisition
- Financial report creation
- Travel itinerary planning
- Accurate meeting documentation
- Development of administrative policies
- Operational efficiency
- Management of senior executive calendars
- Invoice processing
- Financial transaction processing
Timeline
Administrative Assistant
Robinson Solutions (General Motors Site)
07.2025 - Current
Senior Office Administrator (Contract)
Novus Automotive
03.2025 - 07.2025
Server/Bartender
12 Bistro
06.2024 - 05.2025
Administrative Assistant (Year Contract)
Ontario Power Generation
09.2023 - 09.2024
Server/Bartender
Baxter's Landing
02.2023 - 04.2024
Office Manager
Surgical Clinic (ENT)
03.2022 - 08.2023
Senior Office Administrator
Novo Health (Physiotherapy and Chiropractor)
08.2020 - 02.2022
Office and Building Manager
Physician's Clinic (Geriatrician)
04.2015 - 02.2020
Medical Receptionist
Surgical Clinic (Urology)
01.2008 - 01.2015