Summary
Overview
Work History
Education
Skills
Training & Volunteer Experience
Timeline
Generic

Roxanne Martindale

Brampton,ON

Summary

Dedicated and results-driven Supervisor with over 10 years of progressive experience in distribution, logistics, customer service, and operations support. Proven ability to lead cross-functional teams, resolve technical and process-related issues, and streamline systems for maximum efficiency. Skilled in ERP tools, handheld technology troubleshooting, EDI systems, and vendor relationship management. Recognized for exceptional communication, adaptability, and strategic problem-solving.

Overview

24
24
years of professional experience

Work History

BDS Supervisor

SAPUTO CANADA
01.2015 - 01.2025
  • Acted as primary liaison for warehouse, customer service, distribution, sales, inventory, and accounting teams
  • Provided advanced technical support for handheld device troubleshooting and IOS configuration
  • Collaborated with EDI team to test vendor systems, reducing invoice rejections and penalties by over 35%
  • Reconciled LCL EDI invoices and ASN issues, contributing to a significant reduction in system errors and costly reprocessing
  • Managed Ariba and Coupa PO processes: confirmations, invoicing, and shipping
  • Developed and tested SOPs and BRFs to streamline internal processes, reducing data entry errors by 25%
  • Generated and analyzed daily operational reports (e.g., credit holds, routing stats, journals) to identify and prevent errors
  • Handled special projects and offered high-level support to managers and supervisors across departments

Customer Service Representative

01.2006 - 01.2015
  • Supported logistics, production, and sales teams to ensure accurate order fulfillment and timely deliveries
  • Entered delivery and purchase orders and processed EDI transactions for major retailers
  • Cleared EDI pre-garage errors daily, resulting in a 20% reduction in order rejection rates
  • Assisted in route planning and load management to prevent misdeliveries and special delivery charges
  • Resolved customer inquiries professionally and quickly, improving customer satisfaction metrics
  • Worked cross-functionally to monitor inventory and prevent stock shortages or overages

Route Audit / Front Desk Clerk

NEILSON DAIRY
01.2001 - 01.2006
  • Processed manual invoices, balanced driver routes, and handled route paperwork reconciliation
  • Managed general office duties, including data entry, filing, and phones
  • Uploaded handheld route data and resolved discrepancies with shipping documents

Education

Seneca College
North York, ON
01.2002

Ontario Secondary School Diploma - undefined

Westview Centennial Secondary School
North York, ON
01.1999

Skills

  • Team Leadership & Supervision
  • EDI Systems & Invoice Reconciliation
  • SAP & ITrade Systems
  • Inventory & Route Management
  • Technical Support (Handheld Devices, Citrix, IOS)
  • Standard Operating Procedures (SOPs)
  • Customer Relationship Management
  • Microsoft Office Suite & Maestro
  • Vendor & Purchase Order Management
  • Process Improvement & Troubleshooting

Training & Volunteer Experience

Customer Service at Its Best Internal Training Program

Timeline

BDS Supervisor

SAPUTO CANADA
01.2015 - 01.2025

Customer Service Representative

01.2006 - 01.2015

Route Audit / Front Desk Clerk

NEILSON DAIRY
01.2001 - 01.2006

Ontario Secondary School Diploma - undefined

Westview Centennial Secondary School

Seneca College

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Roxanne Martindale