Roxanne Madore

Training

• Drive results through hands on training and active team member coaching for more than 85 stores.

• Guide & challenge management’s continuous, effective assessment of recycling performance

• Provide initial training and support for new store openings

• Guide store teams in the implementation of new required recycling programs

• Drive results through hands on training and active team member coaching

• Guide & challenge management’s continuous, effective assessment of recycling performance • Provide initial training and support for new store openings

• Guide store teams in the implementation of new required recycling programs

• Conduct training using effective training techniques and materials

• Participating in Regional, District and store meetings.

• Detailed ongoing training of Recycling Standard categories

• Participating in Regional, District and store meetings.

• Detailed ongoing training of Recycling Standard categories.

Driving Results

• Development of new recycling categories to have a positive impact on financial results.

• Focus on reducing the companies waste stream through monitoring and evaluating current recycling initiatives. • Review company reports, recycling performances, status, opportunities and results.

• Ensure proper utilization of company assets through maximizing trailer weights, compactor efficiencies and proper bale making procedures.

• Support of the company’s recycling goals and objectives.

• Visit Distribution Centers and Central processing Centers to review recycling Standards.

• Review store recycling performance prior to store visits.

Logistics

• Oversee recycling logistical services to the stores

Administrative

• Perform documented Recycling store visits and performance reports (audits)

• Track and monitor required bi-annual store completed Recycling Performance Reports

• Create and email monthly recycling updates and other recycling reports

• Involved in new store planning and creating a new store recycling profile.

• Weekly/ monthly recycling report

Safety

• Observe and enforce all the company’s safety policies and procedures.

• Salon duties that included client waxing, booking appointments, stylist coaching and service sales improvement plans
• KPI monitoring to achieve better overall customer service and increase sales
• Merchandising of 4000 square foot store to improve visual impact of various salon brands
• Buying/ordering merchandise to ensure availability of brands to customers, keeping in touch with latest trends in a fast-paced environment.
• Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
• Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.

• Merchandising using planograms and company guidelines to ensure company standards
• Staff training of up to 7 team members
• Sales goals monitoring, KPI and overall sales strategies
• Inventory spot checks done weekly to maintain loss of product and employee integrity.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Merchandising of cash fronts with latest inventory to entice customer last minute and general merchandising in all departments of the store
• Cashier accountability that included audits and ongoing training of 12 employees and ensuring smooth workflow and optimal performance.
• Health and safety for the store, weekly store walks, monthly checklist and working closely with store manager to improve store standards
• Resolved customer complaints in a professional manner, fostering positive relationships between customers and the company.
• Hiring/recruiting and overall training of new employees.
• Enhanced customer satisfaction with timely and effective issue resolution.
• Managed a team of cashiers, ensuring smooth workflow and optimal performance.
• Championed an atmosphere of continuous improvement within the front-end operations department by regularly soliciting feedback from both employees and customers alike.

• Hiring/recruiting of store managers and assistant managers to keep in place a good succession plan for future possibilities in the district
• Sales performance by monitoring store KPI's and individual employee performances
• Loss prevention and reducing shrink by conducting store spot checks weekly and performing audits on cash procedures
• Health and safety implementation of new corporate mandate
• Leadership/motivation for all managers and key people to ensure growth and creativity
• Merchandising following company standards to ensure brand knowledge.
• Increased sales revenue by developing and implementing effective sales strategies for the district.
• Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
• Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
• Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
• Delivered timely reports on sales activities to senior leadership for informed decision-making processes.

• Merchandising using planograms and company guidelines for 8000 square foot store
• Staff training of up to 12 team members
• Sales goals monitoring, KPI's and overall sales strategies
• Inventory spot checks weekly to maintain loss of product and employee integrity.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.