ROXANNE MACIEL CAMARENA
Vancouver,Canada
Summary
Personable and dedicated Customer Service Representative with 8 years of experience in Hospitality industry. Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
2026
2026
years of professional experience
Work History
Hospitality Assistant
Vancouver Convention Centre
Vancouver, BC
01.2022 - Current
- Provided exceptional service to a high volume of daily customers. Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about event
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in training new hospitality staff members on policies and procedures.
- Organized special events such as weddings, conferences, birthday parties.
Customer Service Associate
AIPP
01.2020 - 11.2021
- Increased personal sales goals from 10% to nearly 80% during 2017-2019 through consistent effort and regular meetings with the customer service manager.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
TTEC
01.2017 - 12.2019
- Personable and dedicated Customer Service Representative with 8 years of experience in Hospitality industry.
- Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful.
- Highly adaptable to addressing diverse customer needs.
- Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Staff Member
Rogers Arena
Vancouver, BC
Education
College Degree - Communication
CECC
12.2024
Diploma - Business Communication
ILAC
Vancouver, BC, Canada08.2021
Skills
- Customer care
- Report creation
- Clear Communication
- Quick learner
- Teamwork
- Results Oriented
- Office equipment proficiency
Languages
- English, Professional
- Spanish, Native/ Bilingual
Timeline
Hospitality Assistant
Vancouver Convention Centre
01.2022 - Current
Customer Service Associate
AIPP
01.2020 - 11.2021
Customer Service Representative
TTEC
01.2017 - 12.2019
Staff Member
Rogers Arena
College Degree - Communication
CECC
Diploma - Business Communication
ILAC
Similar Profiles
Sarthak SidanaSarthak Sidana
Security Supervisor at Vancouver Convention CentreSecurity Supervisor at Vancouver Convention Centre
Lawrence CarlsonLawrence Carlson
Setup Attendant/Forklift Operator at Vancouver Convention CentreSetup Attendant/Forklift Operator at Vancouver Convention Centre
Navjot SinghNavjot Singh
Stewarding at Vancouver Convention CentreStewarding at Vancouver Convention Centre
Dana KagisDana Kagis
Active Listener Coordinator at Growing Room Literary FestivalActive Listener Coordinator at Growing Room Literary Festival
Alan MurrayAlan Murray
Elevator Technician at Richmond ElevatorsElevator Technician at Richmond Elevators