Roxanne Lumpkin
Beverly Hills
Summary
Successful Customer service representative with over ten years of experience addressing customer requests and concerns while handling calls and files. Expert at managing inbound calls and keeping records, while providing relevant information and options to customers. Upbeat and energetic, polite while handling difficult situations through resourcefulness and adaptability. I am perfect for this position because I am a self starter looking for longevity in a workplace where I can stay until retirement. Working to help customers is a passion of mine. I will enjoy being part of the health care world and team.
Overview
11
11
years of professional experience
Work History
Client Service Representative/Real Estate
Manna Realty
01.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Call leads each day , cold call, speaking clearly, pleasantly and providing excellence in client services
Realtor Client Services
Berkshire Hathaway
02.2017 - 12.2023
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Manage calls while keeping logs and records
- Professionally manage and answer concerns and client inquiries via calls and email
- Following up with buyers and sellers providing excellence in knowledge of markets and great client service.
- proficiently logging interactions, utilizing spreadsheets and creating marketing for clients
Customer Service Representative
Hydra Llc.
03.2018 - 04.2019
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met all call quality standards and daily quotas for first-call resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Maintained and managed customer files and databases.
Customer Service Representative
Wells Fargo
10.2013 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website, improving overall user experience.
Education
High School Diploma -
Lakewood High School
Lakewood, CA05.2001
Skills
- Self starter
- Inbound Call Management
- Professional telephone demeanor
- Customer Relations
- Remote Office Availability
- Bilingual Spanish
- File Management
- Customer Data Confidentiality
- Recordkeeping strengths
- System Documentation
- Computer Skills
- Escalation management
Languages
Spanish
Professional Working
Timeline
Client Service Representative/Real Estate
Manna Realty
01.2024 - Current
Customer Service Representative
Hydra Llc.
03.2018 - 04.2019
Realtor Client Services
Berkshire Hathaway
02.2017 - 12.2023
Customer Service Representative
Wells Fargo
10.2013 - 02.2015
High School Diploma -
Lakewood High School