Roxanne Lepage
Rockland
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Review Agent
The Medical Council Of Canada
08.2023 - Current
- Review and analyze documents submitted for source verification and exam eligibility
- Make decisions regarding medical credentials, translation requests, other support documents and exam eligibility
- Follow up with candidates and external stakeholders where documents do not meet MCC’s criteria
- Document and report candidate specific information
- Identify complex issues/cases and perform research, gather information, documents and formulate recommendations to be reviewed in accordance with the team’s escalation process
- Send reviewed documents to external stakeholders for source verification
- Maintain data and document integrity; assuring superior quality of such data, information and correspondence.
Consultation Booking Clerk
Division of Endocrinology, Metabolism, Ottawa Hospital
08.2018 - Current
- Utilize excellent customer serviced to schedule and coordinate appointments via phone and email for the medical department
- Maintained and patient records in compliance with security regulations.
- Gathered patient information by collecting demographic information from variety of sources.
- Coordinate transfer of care for all out of province clients as well as CHEO transitioning patients
- Maintained patient records in compliance with security regulations.
- Maintain physician clinic templates
Service Agent
The Medical Council Of Canada
09.2022 - 08.2023
- Provide front line support to candidates/stakeholders by responding to enquiries via phone, email, IM Chat for all examination and repository services
- Opens and categorizes incoming mail from candidates
- Classify and received identity documents, medical credentials and prepares files for the Review process
- Performs quality assurance of data, files and correspondence
- Assists on special assignments such as record SDO Weekly Minute Meeting
Medical Chart Assembler
Cancer Centre, The Ottawa Hospital
12.2013 - 08.2018
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents, assigning and recording new record numbers.
- Maintained patient records in compliance with security regulations.
- Gathered patient information pertaining to diagnosis from variety of sources.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained database for storage and retrieval of medical records.
Radiation Therapy Unit Coordinator
Cancer Centre, The Ottawa Hospital
07.2012 - 12.2013
- Coordinate unit daily flow of 150+ patients and physicians
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Provided concierge service to assist patients and families and direct them to available resources.
- Carried out front office duties utilizing data entry skills in medical database and booking radiation therapy appointments
- Carried out physician orders accurately and efficiently.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Telecommunication Agent
The Ottawa Hospital
01.2008 - 06.2012
- Answered average of 500 calls per day, addressing customer and staff inquiries
- Operated switchboard and routed incoming calls to appropriate departments.
- Announced important information and emergency notifications over PA system.
- Documented messages and forwarded to correct individual.
- Created and maintained company phone directory with current extensions and staff information.
Education
Secondary Diploma -
Ecole Secondaire Catholique Garneau
Orleans, Ontario06.2005
Skills
- Empathy
- Compassion
- Communication
- Problem Solving
- Client Satisfaction
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Microsoft Office; Word, Excel and Teams
- Client Information Databases
- Virtual Applications; Zoom
Timeline
Review Agent
The Medical Council Of Canada
08.2023 - Current
Service Agent
The Medical Council Of Canada
09.2022 - 08.2023
Consultation Booking Clerk
Division of Endocrinology, Metabolism, Ottawa Hospital
08.2018 - Current
Medical Chart Assembler
Cancer Centre, The Ottawa Hospital
12.2013 - 08.2018
Radiation Therapy Unit Coordinator
Cancer Centre, The Ottawa Hospital
07.2012 - 12.2013
Telecommunication Agent
The Ottawa Hospital
01.2008 - 06.2012
Secondary Diploma -
Ecole Secondaire Catholique Garneau
Similar Profiles
Cheryl LaiCheryl Lai
Project Designer at Canada Member of APEC Business Advisory CouncilProject Designer at Canada Member of APEC Business Advisory Council
Vicky -Vasiliki PapasotiriouVicky -Vasiliki Papasotiriou
Early Childhood Educator at Canada Bay CouncilEarly Childhood Educator at Canada Bay Council
Amelia Mike-MathieuAmelia Mike-Mathieu
Program Assistant at Canada Council for the ArtsProgram Assistant at Canada Council for the Arts
Jacqueline SpenardJacqueline Spenard
HOUSEKEEPER at Riverrock InnHOUSEKEEPER at Riverrock Inn
Doris SmallsDoris Smalls
Claims Specialist at Social Security AdminstrationClaims Specialist at Social Security Adminstration