ROXANNE LAMBERT
Ottawa,Canada
Summary
I am a motivated individual with a strong professional ethic with the ability to work independently. Strong organizational and team collaboration skills. I am looking to use my skills in a new and stimulation position. I excel in problem-solving and communication, significantly improving client satisfaction. Demonstrated ability to lead and improve team performance, embodying professionalism and a positive attitude in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Client Service Coordinator
Hair Club
06.2022 - Current
- Organized client data into comprehensive reports for management review
- Assisted with training new staff members on best practices related to client service coordination
- Utilized effective communication techniques to effectively handle customer requests and provide accurate information in a timely manner
- Scheduling out clients for services
- Hair orders
- Team meetings to ensure a great day!
Receptionist
Rockland Travel
04.2018 - 12.2021
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Prepared and organized group travels
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Displayed pleasant and professional voice and demeanor, positively representing organization
Sales Associate
Symphony Senior Living
07.2016 - 04.2018
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with residents in a friendly and professional manner
- Made sure every resident had what they needed
- Catered to their needs
- Was responsible for the residents' well-being and needs during service
- Housekeeping; working as part of a team cleaning and re-setting rooms to deliver the best possible standards of cleanliness and hygiene
- Attending to the residents requests, carrying a positive attitude at all times
- Also performed other basic duties of caretaking
Sales Associate
Laurier Optical
04.2014 - 03.2016
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Assessed medical prescriptions for patients to purchase eye glasses
- Performed data entry input (updating master list and reconciliation) and dealt with incoming and outgoing calls
- Booking appointments and contacting
Education
Diploma - Travel and tourism
La Cité Collégiale
Ottawa06.2019
High School Diploma -
École Secondaire Garneau
Orleans06.2011
Skills
- Staff Management
- Follow-up skills
- Preventive Maintenance
- Continuous Improvement
- Scheduling and Planning
- Customer Service
- Problem-solving aptitude
- Excellent Communication
- Problem Resolution
- Client Relationship Building
- Professional and Courteous
- Positive Attitude
- Computer Skills
- Task Prioritization
- Client relationship building
Languages
French
Native or Bilingual
English
Native or Bilingual
References
References available upon request
Timeline
Client Service Coordinator
Hair Club
06.2022 - Current
Receptionist
Rockland Travel
04.2018 - 12.2021
Sales Associate
Symphony Senior Living
07.2016 - 04.2018
Sales Associate
Laurier Optical
04.2014 - 03.2016
High School Diploma -
École Secondaire Garneau
Diploma - Travel and tourism
La Cité Collégiale
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