Roxanne Labreche
Gatineau,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Educational Assistant
Consortium Centre Jules-Léger
Ottawa, ON
02.2023 - Current
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Applied specialized teaching techniques to reinforce social and communication skills.
Customer Service Representative
Ives Canada
Montreal, QC
08.2021 - 08.2022
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front End Assistant
Costco
Gatineau, QC
02.2019 - 12.2020
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
Algonquin College
Ottawa, ON 01.2016 - 06.2018
High School Diploma -
Sir James Whitney School for the Deaf
Belleville, ON 09.2011 - 06.2015
Skills
Quick learner
Creative problem solving
Motivation
Team collaboration
Project planning
Volunteer work
The organization committee of the Ottawa Deaf Expo 2023
Leadership experience
Canadian Deaf Youth Leadership Camp 2014 and 2022
Accomplishments
- Veridian Award June 2015
- Cooperative Prize June 2015
- Samuel T. Greene Prize June 2015
Timeline
Educational Assistant
Consortium Centre Jules-Léger
02.2023 - Current
Customer Service Representative
Ives Canada
08.2021 - 08.2022
Front End Assistant
Costco
02.2019 - 12.2020
GED -
Algonquin College
01.2016 - 06.2018
High School Diploma -
Sir James Whitney School for the Deaf
09.2011 - 06.2015