Roxanne Krauza
Summary
To obtain a full time, long term career in sales, with opportunities for growth. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales
Blair Tactical
04.2023 - Current
- Leadership and interpersonal skills
- Inventory and ordering stock
- Decision making and problem solving
- Social media and marketing
- Point of sale operations
- Excellent customer service and relationship building with different agencies
- Emotional resilience
- Managing inventory levels and taking corrective actions when needed
- Growing the business and managing its expansion
- Managing relationships with suppliers
- Product sourcing and building a product assortment to meet client demands
- Merchandising the store
- Tracking products, preventing overstocking, and ensuring that popular items are always available
- Finding suppliers or distributors
- Set pricing for products
General Manager
Wicked Wine Tours
08.2022 - 02.2023
- Built and maintained relationships with vendors and suppliers
- Established employee development plan, setting clear expectations for team members
- Met safety and security standards by overseeing preventative maintenance and repairs
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Executed sales and operational activities, producing results that met or exceeded business plan
- Implemented appropriate plans for resolving unfavorable trends and enhancing profits
- Established and maintained proactive human resource functions, complying with labor regulations
- Planned, coordinated and oversaw company events and promotions
- Provided clear direction and set priorities for accomplishing desired actions and results
- Developed long and short-range financial objectives, supporting company mission statement
- Implemented and maintained open-door communication system, reaching employees across department lines
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Monitored store performance and identified opportunities for improvement
- Implemented and maintained open-door communication system, reaching employees across department lines.
Tasting Bar Manager, And Associate
Ex Nihilo Vineyards
04.2018 - 07.2022
- Wine club Sales
- Private Event Host (on and off site)
- Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas
- Maximized revenue by calculating inventory and retail costs, updating prices regularly
- Coordinated with vendors to support timely delivery of materials
- Recruited, hired and trained new members of bar staff
- Negotiated contracts with suppliers to secure favorable pricing and quality products
- Built and managed team to keep daily operations running smoothly
- Kept detailed and up-to-date records of inventory, budgets and payroll
- Participated in team meetings, providing insights to improve operations
- Managed daily operations, including scheduling, ordering, and inventory control
- Delivered exceptional customer service by tending to guest needs.
Photography Assistant And Model
Shawn Talbot Photography
01.2016 - 01.2018
- Utilized a range of photography equipment and techniques to capture desired images
- Applied basic photographic concepts of proper exposure and proper focus
- Captured unique images, adjusting subjects, kneeling and using other techniques
- Gained experience shooting in various lighting conditions and environments
- Planned photo composition, analyzing subject to select angle, lighting and background.
District Sales Consultant
International Beauty Services
01.2016 - 01.2017
- For the Okanagan region
- Established accounts for new distributor
- Trade show sales
- Regarded equipment needs and advised customers on types of equipment to purchase
- Developed sales team through motivation, counseling and product knowledge education
- Advised dealers and distributors on policies and operating procedures to confirm functional effectiveness of business
- Represented company at trade association meetings to promote products
- Monitored costs, competition and supply and demand to establish and adjust selling prices
- Monitored customer preferences to determine focus of sales efforts.
Sales Consultant
Beauty Systems Group
01.2013 - 01.2016
- For the Okanagan region
- Continued growth in the region and maintained active accounts
- Selling of education events
- Scheduled appointments with prospective customers to discuss purchase options
- Conducted sales presentations and product training via in-person meetings or webinars
- Exhibited products at conventions and tradeshows, to generate leads and cultivate relationships
- Used solution selling skills and sales knowledge to prospect new business and close sales calls
- Engaged with prospective customers, building rapport and generating business.
District Sales
Icon Salon Systems
01.2001 - 01.2013
- Consultant for the Okanagan region
- Expanded regional growth and maintained active accounts
- Coordinated regional education events
- Managed trade shows within the industry
- Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Managed sales team to consistently achieve growth and hit sales targets
- Monitored costs, competition and supply and demand to establish and adjust selling prices
- Monitored customer preferences to determine focus of sales efforts
- Represented company at trade association meetings to promote products.
Education
Summit Salon and Spa Business Consulting -
Kelowna, BCSummit Salon and Spa Business Consulting -
Kelowna, BCSkills
- Reliable, personable and outgoing
- Sales professional with more than 20 years experience
- Proven track record of success, having received numerous awards for the highest levels of sales
- Identified as an excellent company representative, having the ability to communicate and build Relationships with customers, while remaining focused on maximizing sales
- Work well under pressure
- Strong computer skills (Excel, Word, data entry)
- Exceptional administrative skills with the ability to handle multiple tasks in a professional manner
- Proficient in resolving account conflicts and effectively managing account receivables
- Experienced in coordinating regional educational events and trade shows
- Cross-Functional Team Management
- Total Quality Management
- Labor Cost Controls
- Sales Team Development
- Staff Training
- Market Growth
- Employee Scheduling
- Vendor Negotiations
- Sales Expertise
- Menu Planning
- Safety Assurance
- Product Costing
- Verbal and Written Communication
- Sales Promotion
- Team Oversight
- Supervision and Training
- Purchasing and Planning
- Vendor Partnerships
- Staff Motivation
- Inventory Control
- Staff Management
- Customer Experience
- Time Management
- Operations Management
Certification
- WSET1
- SERVING IT RIGHT
Timeline
Sales
Blair Tactical
04.2023 - Current
General Manager
Wicked Wine Tours
08.2022 - 02.2023
Tasting Bar Manager, And Associate
Ex Nihilo Vineyards
04.2018 - 07.2022
Photography Assistant And Model
Shawn Talbot Photography
01.2016 - 01.2018
District Sales Consultant
International Beauty Services
01.2016 - 01.2017
Sales Consultant
Beauty Systems Group
01.2013 - 01.2016
District Sales
Icon Salon Systems
01.2001 - 01.2013