Roxanne Knight
Fredericton,Canada
Summary
Professional retail worker equipped to lead cashier operations. Skilled in customer service, cash handling, and problem-solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Head Cashier
The Home Depot Inc
07.2024 - Current
- Maintain a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Help customers complete purchases, locate items, and join reward programs.
- Provide exceptional customer service by greeting, engaging and thanking every customer, promptly resolving issues and fostering positive relationships with customers.
- Coordinate breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Perform store openings, closings, and shift-change actions and kepping accurate shift-change logs.
Cashier
The Home Depot
11.2021 - Current
- Provide excellent customer service at all times, promote benefits of the Home Depot Consumer Card
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions
- Collaborated with coworkers by going above and beyond to satisfy customer needs with excellent accuracy levels.
Youth Support Worker
Beyond Behavioural Intervention
09.2023 - 04.2024
- Provided home care, education and wellness support for First Nations troubled youths age 3 and up
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
Order Picker
The Home Depot
06.2021 - 11.2021
- Assists customer service with selecting and packing merchandise for online orders and deliveries, providing assistance with curbside pick-up
Patient Sitter
Bayshore Home Health
08.2020 - 05.2021
- Provide companionship to hospital patients and assistance to the nurses whenever needed
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
Reporter
The Aquinian Newspaper, St. Thomas University
01.2019 - 01.2021
- Contributed to feature stories and weekly articles about informative news and events taking place around university campus and throughout Fredericton
- Investigated important community issues and put together well-received reports.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
- Wrote and submitted accurate, engaging, and fact-checked stories.
Education
Bachelor of Arts - Cross-cultural Communications, Spanish, Journalism
St. Thomas University
Fredericton05-2022
Skills
- Positive attitude and enthusiasm
- Problem solver
- Ability to communicate effectively
- Organized and efficient
- Team player
- Ability to multitask
- Microsoft (Word, PowerPoint, Excel, Outlook)
- Adobe PDF
- Photography
- Video Production
- Writing
Affiliations
- New Brunswick Black Artists Alliance, Co-founder and current interim secretary
- The Home Depot Kids’ Workshop, Monthly program facilitator
Languages
English
Native or Bilingual
Spanish
Limited Working
Co-founder and current interim secretary of the New Brunswick Black Artists Alliance
Established not for profit organization dedicated to creating a safe space for Black artists in New Brunswick to explore and express their artistic pursuits whilst providing opportunities for artists to grow their talents and for them to increase their network to grow their businesses.
Timeline
Head Cashier
The Home Depot Inc
07.2024 - Current
Youth Support Worker
Beyond Behavioural Intervention
09.2023 - 04.2024
Cashier
The Home Depot
11.2021 - Current
Order Picker
The Home Depot
06.2021 - 11.2021
Patient Sitter
Bayshore Home Health
08.2020 - 05.2021
Reporter
The Aquinian Newspaper, St. Thomas University
01.2019 - 01.2021
Bachelor of Arts - Cross-cultural Communications, Spanish, Journalism
St. Thomas University