Roxanne Keiver

• Provided administrative support to the sales team by setting up all customer accounts, delivery addresses and products. Including daily updating of customer database.
• Conducted credit check/approvals to establish credit terms for each customer
• Managed all aspects of 12 month budget renewal plans such as calculations, reviews and adjustments.
• Recorded monthly reports for the sales department to record progress within the Company.

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• Entered cash receipt applications to customer's accounts, processed and deposited daily cheques at bank.
• Set up all preauthorized payments/budgets and conducted daily pulls from customer accounts
• Monitored customer accounts and performed daily collections on overdue balances and reconciling of accounts.
• Prepared accounts for third party collections
• Processed monthly statements and account history to customers

• Provided customer service inquiries by answering incoming customer calls and emails
• Assisted customers with order placing, account questions, payments and returns
• Worked closely with other departments to ensure customer needs were being met and to develop solutions
• Placed inventory orders, prepared daily mail and email invoices to be sent