ROXANNE HENDRICK

Customer Service:

• Foster a customer-centric culture by promoting excellent customer service standards.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Provide assistance and guidance to customers regarding postal services, rates, and regulations.
• Develop and implement initiatives to enhance customer satisfaction and engagement.

Staff Management:

• Recruit, train, and evaluate postal employees, including mail carriers, clerks, and support staff.
• Assign work schedules and responsibilities, ensuring adequate staffing levels.
• Provide ongoing coaching, performance feedback, and professional development opportunities.
• Foster a positive work environment, promoting teamwork, motivation, and effective communication.

Financial Management:

• Monitor and manage the postal budget, ensuring cost-effective operations.
• Track revenue, expenditures, and financial records, maintaining accurate financial reports.
• Identify opportunities to optimize revenue generation and control expenses.
• Collaborate with higher-level postal authorities on financial planning and budgetary matters.

Regulatory Compliance:

• Stay updated on postal regulations, policies, and procedures, ensuring compliance at all times.
• Monitor changes in postal regulations and communicate updates to staff.
• Implement security measures to protect mail, sensitive information, and postal assets.
• Conduct audits and inspections to ensure adherence to regulations and standards.

Community Engagement:

• Act as a liaison between the post office and the local community.
• Participate in community events, building relationships and promoting postal services.
• Collaborate with local businesses, organizations, and government entities to address postal service needs.
• Seek opportunities to enhance the post office's visibility and reputation within the community.

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