Roxanne Hébert
Fauquier,ON
Summary
Dynamic Office Manager with proven organizational skills and a strong commitment to customer service at the Township of Fauquier-Strickland. Enhanced document management and streamlined processes, ensuring timely vendor payments. Bilingual communicator adept at fostering relationships and optimizing scheduling, contributing to a positive workplace culture and improved operational efficiency.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager / Deputy Clerk
Township of Fauquier-Strickland
09.2022 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
Adminitrative Assistant
Township of Fauquier-Strickland
08.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bank Teller
Caisse Alliance
09.2018 - 08.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
High School Diploma -
École Catholique Georges-Vanier
Smooth Rock Falls, ON06.2016
Skills
- Organizational skills
- Customer service
- Customer relations
- Clear oral/written communication (bilingual)
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Payroll and budgeting
- Mail handling
- Inventory control
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
MAP Units 1-3
First Aid / CPR
Timeline
Office Manager / Deputy Clerk
Township of Fauquier-Strickland
09.2022 - Current
Adminitrative Assistant
Township of Fauquier-Strickland
08.2021 - 09.2022
Bank Teller
Caisse Alliance
09.2018 - 08.2021
High School Diploma -
École Catholique Georges-Vanier