Roxanne Gregga
Edmonton
Summary
Proven professional with over a decade of experience at Money Mart, adept in payment processing and exceptional in fostering customer loyalty through effective communication. Demonstrates unparalleled organizational skills and professionalism, ensuring optimal operational efficiency and client satisfaction. Expert in life skills teaching, consistently enhancing customer and child development through innovative strategies and a respectful attitude.
Overview
24
24
years of professional experience
Work History
Day Home Provider
Self Employed
06.2010 - 06.2024
- Taught children to organize toys, wash hands, and share by leading by example
- Ensured children had nutritional meals throughout the day
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills among children
- Maintained effective schedule balance between rest periods and active play
- Maintained child-friendly environment with access to outdoor activities
Customer Service Representative/Manager
Money Mart
11.2000 - 07.2012
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with training and mentoring new team members.
- Completed schedules and payroll
Education
High School -
Eastglen High School
06.2000
Skills
- Life Skills Teaching
- Organizational Skills
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Payroll administration
- Staff monitoring
- Scheduling and coordinating
- Positive attitude
Timeline
Day Home Provider
Self Employed
06.2010 - 06.2024
Customer Service Representative/Manager
Money Mart
11.2000 - 07.2012
High School -
Eastglen High School
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