Roxanne Goody
Antigonish
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
5
5
years of professional experience
Work History
Hostess
The Beagle Pub
04.2025 - 08.2025
- Managed guest reservations and seating arrangements to optimize dining flow.
- Trained new host staff on operational procedures and customer interaction techniques.
- Monitored dining area for cleanliness and organization, promoting a positive guest experience.
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
Serving and Support Staff
Ferris' Bar and Grill
08.2022 - 08.2024
- Assisted in daily operations by managing customer inquiries and providing timely service.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Cashier
Dog Dish and Friends - Pet store
03.2021 - 04.2022
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized and stocked merchandise displays to enhance the shopping experience.
- Assisted customers with product selection, providing knowledgeable recommendations on pet supplies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cashier/Serving
Floyd's Diner - Ice cream shop
05.2020 - 08.2020
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections and provided product information.
- Maintained cleanliness and organization of workstations and dining area.
- Collaborated with team members to improve service speed during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Education
Forensic Psychology
St Francis Xavier University
Antigonish, Nova Scotia09.2024
Skills
- Communication
- Team collaboration
- Fast Learner
- Ability to Work Under Pressure
- Critical Thinking
- Problem Solving
- Staff training
- Customer service
- Reservation management
- Effective multitasking
- Patience and empathy
- Phone etiquette
CERTIFICATIONS
Serving It Right
Timeline
Hostess
The Beagle Pub
04.2025 - 08.2025
Serving and Support Staff
Ferris' Bar and Grill
08.2022 - 08.2024
Cashier
Dog Dish and Friends - Pet store
03.2021 - 04.2022
Cashier/Serving
Floyd's Diner - Ice cream shop
05.2020 - 08.2020
Forensic Psychology
St Francis Xavier University