Roxanne Custeau
Toronto,ON
Summary
Proven ability to excel in fast-paced environments while adapting to sudden changes. Recognized for maintaining high standards of work quality and efficiency under pressure. Consistently delivers results that exceed expectations.
Overview
25
25
years of professional experience
Work History
Senior Executive Assistant
Kornferry
Toronto, ON
10.2018 - Current
- Supports the senior client partner in scheduling and liaising with external clients, including CEOs and VPs, during interactions with Korn Ferry.
- Manages day-to-day operations, including travel arrangements and research on prospective partner companies to meet the financial requirements of senior clients.
- Facilitated the introduction of the top 100 companies to Korn Ferry, fostering valuable and enduring business relationships on behalf of the senior client partner.
- Gathered information through extensive research to identify prospective clients and prepare partners for potential meetings, contributing to the growth and success of the organization.
- Establishes and maintains productive relationships with key opinion leaders, demonstrating exceptional communication and collaboration skills.
- Effectively builds formal relationships within and outside the organization, fostering a collaborative approach and contributing to successful outcomes.
- Navigates organizational goals and identifies roadblocks, managing ambiguity.
- Adapts approach and demeanor in real-time to foster strong working relationships, demonstrating flexibility and efficient communication skills.
- Demonstrates proactive stakeholder engagement and information gathering to meet objectives.
- Adapts to third-party platforms and resolves challenges, ensuring smooth training operations.
- Maintains strong communication to address last-minute changes and provide timely preparation of training documents.
- Maintains a timeline, ensuring timely website updates and registration closure for scheduled training.
- Engages with external clients, utilizing effective self-management to meet deadlines and manage schedules.
- Handles urgent and complex tasks, exercising sound judgment to prioritize and complete responsibilities.
Executive Assistant (Contract Position)
Rexall (David Alpin Recruiting)
Mississauga, ON
01.2017 - 12.2017
Senior Executive Assistant to President & Senior Leadership Team
ADP Canada
Toronto, ON
01.2012 - 12.2016
- Meticulously coordinated operations and collaboration among sector leads reporting to the president, skillfully navigating ambiguous situations and political dynamics.
- Acted as the president's diplomatic point of contact, fostering strong relationships and ensuring effective communication.
- Revamped office organization legal files with ADP's senior lawyer.
- Implemented a streamlined filing system with the assistance of a university student, creating a comprehensive framework and a searchable spreadsheet for document retrieval.
- Consistently met all deadlines the president set and exceeded expectations during end-of-year performance reviews.
- Demonstrated exceptional organizational skills and ensured the president was well-informed and up-to-date on critical operations throughout the years.
- Ensured adherence to company rules and regulations, meticulously reviewing the prescribed guidelines.
- Stayed informed of policy changes through email updates, promptly reviewing and clarifying with cross-functional departments.
- Upheld strict confidentiality regarding sensitive information from the president.
- Managed the monthly Canadian report process, liaising with senior team members to gather data and ensuring timely submission to the US boss.
- Prepared a concise 10-page report for the president, encompassing marketing initiatives, legal updates, and other pertinent information.
- Proactively schedules and organizes meetings, accurately documenting dates, times, and participants to maintain efficient coordination.
- Prioritizes the readiness of the second-in-command to handle potential issues and deliver effective presentations, maintaining flexibility for any necessary adjustments.
- Analyzed and assessed the complexity of pain points, ensuring alignment among stakeholders on the nature of the issues.
- Collaborated with other departments to determine the most effective method to resolve the problems, fostering effective team communication and coordination.
- Maintained a professional and client-focused approach, adeptly adapting communication style and tone to suit diverse situations and individuals.
- Skillfully gathered relevant information, fostering effective collaboration and coordination to address challenges and create actionable plans.
Senior Executive Assistant to the CEO
ATS Healthcare Logistics
01.2010 - 12.2012
Senior Executive Assistant to Executive Vice President of Marketing
Takeda Pharmaceuticals (Prev. Nycomed Canada)
01.2007 - 12.2010
Senior Executive Assistant to Executive, Director of HR
Unilever Canada
01.2007 - 12.2008
Executive Assistant/CME Coordinator
Publicis Canada
01.2006 - 12.2007
Senior Executive Assistant to President/CEO, VP, Managing Director, and Senior Leadership Team
Monsanto Canada (Subsidiary to Pfizer Canada)
01.2001 - 12.2006
Education
Coursework toward Business and Advertising Arts Program -
Mohawk College of Applied Arts & Technology
Accounting Certificate -
Sheridan College
Project Management Certificate -
Skills
- Project Management
- Time Management
- Stakeholder Engagement
- Communication & Interpersonal Skills
- Team Collaboration
- Problem Analysis & Resolution
- Organization Skills
- Scheduling Management
- Training & Mentorship
- Technical Acumen
- Microsoft Office
- Outlook
- Concur
- PeopleSoft
- SAP
- Lotus Notes
- Teleconferencing
- G-Suite
- SharePoint
- ShareFile
Timeline
Senior Executive Assistant
Kornferry
10.2018 - Current
Executive Assistant (Contract Position)
Rexall (David Alpin Recruiting)
01.2017 - 12.2017
Senior Executive Assistant to President & Senior Leadership Team
ADP Canada
01.2012 - 12.2016
Senior Executive Assistant to the CEO
ATS Healthcare Logistics
01.2010 - 12.2012
Senior Executive Assistant to Executive Vice President of Marketing
Takeda Pharmaceuticals (Prev. Nycomed Canada)
01.2007 - 12.2010
Senior Executive Assistant to Executive, Director of HR
Unilever Canada
01.2007 - 12.2008
Executive Assistant/CME Coordinator
Publicis Canada
01.2006 - 12.2007
Senior Executive Assistant to President/CEO, VP, Managing Director, and Senior Leadership Team
Monsanto Canada (Subsidiary to Pfizer Canada)
01.2001 - 12.2006
Coursework toward Business and Advertising Arts Program -
Mohawk College of Applied Arts & Technology
Accounting Certificate -
Sheridan College
Project Management Certificate -
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