ROXANNE COLSON
Fort Mcmurray,Alberta
Summary
Seeking to obtain a permanent Fulltime Assistant Manager position that offers professional challenges where I can utilize my interpersonal skills and management and problem solving skills.
- 30+ years experience in Retail Management/Customer Service.
- Management training & experience.
- Excellent customer service skills.
- Excellent organization skills.
- Detail-oriented
- Written/verbal communication.
- Team leadership.
- Maintaining high standards for all Health & Safety regulations.
- Strong Sales and Merchandising Skills.
- Employee and management scheduling.
- Employee Training/Mentoring.
- Vendor and Client Relations.
- Creative Talent.
Overview
30
30
years of professional experience
Work History
Residence/Leasing Manager
Cedarmount Properties
06.2021 - 06.2023
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Handled all general custodial duties and maintenance of new constructed building.
- Responsible to maintain overall building safety.
- Purchased all supplies and materials needed to maintain buildings.
- Communicated effectively with Building owners, Property Management team, residents and contractors.
- Performed inspections within building to ensure proper maintenance plans were in place.
- Respond to all Emergency and non Emergency calls relating to building and tenants concerns.
Residence/Leasing Manager
Ground Floor Management /Highgate Construction
11.2019 - 07.2020
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Handled all general custodial duties and maintenance of new constructed building.
- Responsible to maintain overall building safety.
- Purchased all supplies and materials needed to maintain buildings.
- Communicated effectively with building owners,Property Management team, residents and contractors.
- Performed inspections within building to ensure proper maintenance plans of the building.
Residence/Leasing Manager
Premax Atlantic Vistas
06.2016 - 02.2019
- Handled all general custodial duties and maintenance of two 54-Unit Luxury Apartment Buildings.
- Responsible to maintain overall building safety.
- Purchased all supplies and materials needed to maintain buildings.
- Communicated effectively with building owners, residents and contractors.
- Performed inspections within building to ensure proper maintenance plans were in place.
- Respond to all Emergency and non Emergency calls relating to building and tenants concerns.
- Supervised building maintenance staff.
- Maintained units to ensure market-readiness, coordinated and led apartment viewings, answered questions, and highlighted selling features and property amenities
Paint Dept Sales Lead
RONA
11.2015 - 06.2016
- Responsible for all aspects of customer service with in all areas of business.
- Maintained great relationship with customers and co-workers.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for entire store.
- Communicated information to customers about product quality, value.
- Responsible for training of new employees in Paint /Home Décor department.
- Worked with customers to understand needs and provide excellent service.
Retail Merchandiser Vendor
Atlantic Merchandising Companies
06.2011 - 10.2014
- Stocked and maintained product display with company standards.
- Maintained professional relationship with customers and co-workers.
- Displayed appropriate signage for products and sales promotions.
- Built effective relationships with each store to develop superior customer satisfaction.
Assistant Manager
KENT BUILDING SUPPLIES
11.2006 - 10.2010
- Handled all aspects of daily operations within business.
- Supervised and mentored employees in daily job tasks.
- Accountable for store's overall look and driving store sales in addition to managing in-store visual merchandising product promotions and marketing.
- Coordinated and supervised all safety and vendor training for new and existing employees.
- Responsible for managing schedules for over 60 personnel.
- Supervised all daily functions of store activity.
- Ensuring all store policies and procedures are being followed.
- Responsible for opening and closing of store on appropriate time.
- Ensuring store appearance is to meet requirements of corporate office.
- Responsible of all safety and compliance training.
- Performance evaluations and monitoring.
- Shrink and inventory control, cycles counts.
Store Owner/Operator
MIDTOWN GROCETERIA
09.2003 - 06.2006
- Owned and managed business which provided variety of groceries,hardware, gifts and lottery.
- Handled all aspects of business which included customer service,purchasing,accounting, new hiring.
- Developed and sustained new and existing business.
- Purchasing and controlling of all inventory.
- Maintaining good relations with vendors -Determined product pricing to ensure profitability.
- Handled accounts payable and receivable.
- Managed and controlled expense budget.
Store Manager
COLOR YOUR WORLD/ICI PAINTS
11.1993 - 08.2003
- Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision.
- Reviewed sales figures and prepared month,and yearly projections.
- Managed employee performance evaluations and incentive programs to increase employee productivity.
- Implemented an effective sales plan.
- Trained, developed and motivated staff.
- Forecasted store sales, maintained budgetary controls.
- Supervised loss prevention, inventory control.
Timeline
Residence/Leasing Manager
Cedarmount Properties
06.2021 - 06.2023
Residence/Leasing Manager
Ground Floor Management /Highgate Construction
11.2019 - 07.2020
Residence/Leasing Manager
Premax Atlantic Vistas
06.2016 - 02.2019
Paint Dept Sales Lead
RONA
11.2015 - 06.2016
Retail Merchandiser Vendor
Atlantic Merchandising Companies
06.2011 - 10.2014
Assistant Manager
KENT BUILDING SUPPLIES
11.2006 - 10.2010
Store Owner/Operator
MIDTOWN GROCETERIA
09.2003 - 06.2006
Store Manager
COLOR YOUR WORLD/ICI PAINTS
11.1993 - 08.2003
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