Roxanne Clark

• Coordinated complex travel bookings, itineraries, and schedule changes across flights, hotels, and ground transport.
• Managed client travel requests, ensuring accurate arrangements aligned with preferences and policies.
• Monitored reservations and confirmations, resolving disruptions quickly to maintain smooth travel experiences.
• Communicated with vendors and suppliers to secure availability, updates, and timely service adjustment
• Managing flight itineraries on Amadeus
• Processing changes and cancellations on Amadeus

• Led complex leisure and corporate travel arrangements, ensuring accurate itineraries and booking confirmations.
• Advised clients on flights, accommodation, visa requirements, and travel policies.
• Managed GDS reservations, ticketing changes, and fare reissues with precision.
• Resolved itinerary disruptions and supplier issues, maintaining service continuity.

• Managed corporate travel arrangements for high-profile clients, ensuring seamless travel experiences.
  • Developed tailored travel solutions that increased client satisfaction by 30%.
  • Collaborated with vendors to negotiate competitive rates, resulting in a 15% cost reduction for clients.
  • Leveraged industry expertise to provide strategic travel advice, enhancing overall service delivery.

• Developed customized holiday packages for diverse travel agencies, enhancing client satisfaction and loyalty.
• Provided expert advice on travel regulations and visa requirements, ensuring agents had the necessary information to assist their clients.
• Achieved the National Top Novice Award in 2017, recognizing outstanding performance and dedication in the travel consultancy field.

• Maximized branch profitability through targeted sales strategies and cost reduction initiatives.
• Developed and motivated a high-performing team to deliver exceptional service and sales results.
• Planned and implemented local business development activities, enhancing competitive edge in the market.
• Managed assistant managers and teams effectively, resulting in increased productivity and customer satisfaction.

• Expertly packaged holidays by assessing consumer needs, ensuring tailored travel experiences.
• Managed airfare pricing and calculated reissues and change penalties using Amadeus, enhancing client satisfaction.
• Cultivated strong relationships with suppliers and clients, maintaining a robust repeat client base while driving new business through referrals.