Roxanne Charles
North York,ON
Summary
Proven leader and effective communicator, adept at resolving high-stress situations and enhancing customer loyalty. Demonstrated ability to manage time efficiently and maintain attention to detail, leading to increased satisfaction and retention rates. Skilled in teamwork and problem-solving, consistently meeting project deadlines and exceeding client expectations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AnswerConnect
01.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cleaning Crew Member
Clear Cause Cleaners
Toronto Ontario
09.2015 - 03.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Consistently met deadlines for daily cleaning projects.
Office Assistant
Stephen Leacock Collegiate Institute
Toronto, ON
07.2012 - 04.2014
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
Diploma - Web And Mobile App Design And Development
TriOs College
06.2024
Diploma - English
Stephen Leacock Collegiate Institute
Toronto, ON06.2010
Skills
Attention to detail
Time Management
Communication Skills
Teamwork
Problem Solving
Active listener
Leadership
Languages
English
Full Professional
Timeline
Customer Service Representative
AnswerConnect
01.2022 - 03.2024
Cleaning Crew Member
Clear Cause Cleaners
09.2015 - 03.2020
Office Assistant
Stephen Leacock Collegiate Institute
07.2012 - 04.2014
Diploma - Web And Mobile App Design And Development
TriOs College
Diploma - English
Stephen Leacock Collegiate Institute