Roxanne Bevan
Brantford
Summary
Dynamic Executive Assistant with a proven track record at Bertozzi Roofing, adept at optimizing executive schedules and enhancing communication across departments. Recognized for meticulous attention to detail and strong problem-solving skills, I successfully streamlined processes, improved office efficiency, and fostered a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Bertozzi Roofing
04.2019 - 01.2025
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Accounts Manager
Kubes Steel
08.2013 - 10.2019
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Strengthened relationships with key clients, leading to increased repeat business.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
Customer Service Representative
Fallsview Indoor Waterpark
12.2008 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Arts -
Mohawk College of Applied Arts And Technology
Hamilton, None05-2010
OSSD
Westdale Secondary School
Hamilton, ON05-2007
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Meticulous attention to detail
- Customer service
- Expense reporting
- Customer Service-oriented
Languages
English
Full Professional
Timeline
Executive Assistant
Bertozzi Roofing
04.2019 - 01.2025
Accounts Manager
Kubes Steel
08.2013 - 10.2019
Customer Service Representative
Fallsview Indoor Waterpark
12.2008 - 02.2012
Bachelor of Arts -
Mohawk College of Applied Arts And Technology
OSSD
Westdale Secondary School
Similar Profiles
Nathan MadgeNathan Madge
Roofer Labourer at Madge Roofing, Direct Roofing, Abney RoofingRoofer Labourer at Madge Roofing, Direct Roofing, Abney Roofing
Chase TuckerChase Tucker
Salesman at Storm Roofing Solutions/Apex RoofingSalesman at Storm Roofing Solutions/Apex Roofing
Mirycle SnipeMirycle Snipe
Sales Administrator at GaleForce Roofing DBA Lifetime Quality RoofingSales Administrator at GaleForce Roofing DBA Lifetime Quality Roofing
Victoria HoogkampVictoria Hoogkamp
Wastewater Treatment Operator at Corporation of the City of BrantfordWastewater Treatment Operator at Corporation of the City of Brantford
Alveen AhmedAlveen Ahmed
Ambulance Communications Officer at Ministry of HealthAmbulance Communications Officer at Ministry of Health