Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxanne Atkinson

Hamilton,Canada

Summary

Experienced with property management, including daily operations, tenant relations, and property maintenance. Utilizes effective communication and problem-solving skills to address resident concerns and improve community satisfaction. Knowledge of budget management and regulatory compliance, ensuring smooth and efficient property operations.

Overview

7
7
years of professional experience

Work History

Resident Manager

Firm Captial
01.2025 - Current
  • Managed daily operations to ensure efficient property management and tenant satisfaction.
  • Coordinated maintenance requests, enhancing response times and service quality for residents.
  • Supervised staff performance, fostering team collaboration and accountability in service delivery.
  • Implemented process improvements that streamlined operations and reduced response times for tenant inquiries.
  • Maintained accurate records of leases, maintenance logs, and resident communications for operational transparency.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Used Software to maintain resident database of personal information, repairs and lease agreements.
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
  • Improved property value through regular inspections, identifying necessary repairs and upgrades.
  • Collected, recorded and deposited monthly rents from over Number tenants.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Streamlined rent collection processes to minimize late payments and financial discrepancies.
  • Improved communication channels between management and residents, ensuring concerns were addressed in timely manner.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.

Building Superintendent

G.M.I. Property Managment
09.2021 - 06.2024
  • Organized monthly tenant meetings to discuss issues concerning their living environment.
  • Developed preventive maintenance schedules for all building systems to ensure proper functioning of equipment.
  • Met with prospective tenants to show properties and explain terms of occupancy.
  • Directed collection of monthly rental fees and monitored past due accounts.
  • Investigated and resolved tenants complaints following management rules, and regulations.
  • Coordinated with contractors for installation of new equipment or repair of existing ones.
  • Sanitized building and recorded cleaning weekly / washed floors / vacuumed / windows / stairwells/ lobby / washrooms / parking lot / snow removal / laundry room.
  • Took out recyclables and garbage on scheduled days.

Cashier

Tim Hortons
03.2018 - 04.2021
  • Developed strong time management skills allowing for successful completion of daily tasks within deadlines.
  • Worked flexible schedule and worked extra shifts to meet the business needs.
  • Operated cash register for cash and extra credit card transactions with excellent accuracy.
  • Built relationships with customers to encourage repeat business.

Education

High school diploma or GED -

Hamilton school of carrers
Hamilton, ON
06.2016

Skills

  • Cleaning Experience
  • Packaging
  • Teamleader
  • Time management
  • Property inspections

Languages

English

Timeline

Resident Manager

Firm Captial
01.2025 - Current

Building Superintendent

G.M.I. Property Managment
09.2021 - 06.2024

Cashier

Tim Hortons
03.2018 - 04.2021

High school diploma or GED -

Hamilton school of carrers

Similar Profiles

CREATE PROFILE
Roxanne Atkinson