Roxanne Armstrong
Oakhurst
Summary
Compassionate Certified Nursing Assistant skilled in patient care and front office management. Expertise in vital signs collection and patient intake coordination, ensuring compliance and confidentiality. Strong observational skills enhance patient evaluation and support efficient appointment scheduling. Committed to delivering high-quality care and fostering a welcoming environment that prioritizes patient satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Camarena Health
Oakhurst
01.2024 - Current
- Managed front desk operations and greeted patients with professionalism.
- Scheduled appointments and maintained a detailed calendar for healthcare providers.
- Coordinated patient intake processes, verifying insurance information to ensure accuracy and efficiency.
- Handled phone inquiries and directed calls to appropriate departments promptly.
- Handled incoming calls, managing voicemail responses and directing calls to appropriate departments.
- Processed patient forms while facilitating effective communication between staff and patients.
- Assisted in maintaining medical records and ensuring confidentiality compliance.
- Organized office supplies and maintained a clean, welcoming reception area.
- Scheduled appointments for clients and staff members.
- Maintained a clean front office environment including lobby area.
- Welcomed large volume of guests and improved overall customer service.
- Greeted customers and provided assistance with inquiries.
- Processed payments from customers using cash, credit cards or checks.
- Provided administrative support to management team when needed.
- Supported administrative staff with clerical tasks to enhance workflow efficiency.
- Researched customer complaints or billing issues as necessary.
- Performed data entry of patient information into computer systems.
CNA
John C Fremont
Mariposa
07.2019 - Current
- Provided individualized patient care through accurate recording of vital signs, thorough documentation of observations, administration of treatments, and evaluation of patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Enhanced oral and personal hygiene for patients by assisting with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated ambulation and supported physical therapy by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Transported patients between rooms and appointments or testing locations.
CNA
Oakhurst Healthcare & Wellness Centre
Oakhurst
06.2017 - 07.2019
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Monitored and recorded patient vitals, ensuring timely response to changes in health status.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene routines, enhancing patient comfort and dignity.
- Assisted with ambulation and physical therapy, contributing to patients' mobility and recovery goals.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
CNA
Haciienda
Hanford
02.2002 - 06.2017
- Provided individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating needs to ensure comprehensive support.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced oral and personal hygiene by assisting patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Supported residents in assisted living facility by addressing diverse needs with attentive care.
Education
High School Diploma -
Lemoore High School
Lemoore, CA07-1992
Associate of Science - Medical Assisting
Madera Community College
Madera, CAAssociate of Science - Medical
Fresno City College
Fresno, CA05-2026
Skills
- Front office management
- Appointment management
- Data entry
- Electronic records management
- Record management
- Administrative tasks
- Output Monitoring and Reporting
- Effective communication
- Client relations
- Patient Interaction
- Needs Determination
- Observation records
- Transporting Patients
- ADL support
- Vital Signs Collection
- Vital signs recording
- Intake assessments
- Personal needs support
- Caregiver Relations
- Nutrition and Diet
- Healthy habits promotion
- Oral Hygiene
- Behavior documentation
- Linen management
- Active listening
- Active listening
Certification
- CNA - Certified Nurse Assistant
Custom Section 1
- I have medical Adminstrative Assistant
Timeline
Front Office Assistant
Camarena Health
01.2024 - Current
CNA
John C Fremont
07.2019 - Current
CNA
Oakhurst Healthcare & Wellness Centre
06.2017 - 07.2019
CNA
Haciienda
02.2002 - 06.2017
High School Diploma -
Lemoore High School
Associate of Science - Medical Assisting
Madera Community College
Associate of Science - Medical
Fresno City College