Roxanne Al-khass
York,Canada
Summary
Results-oriented Customer Service and Operations Leader with 15 years in retail and food service. Expertise in driving sales growth, managing teams, and enhancing operational efficiency. Strong leadership and communication skills foster team development and customer satisfaction. Organized and adaptable, skilled in streamlining processes and maintaining profitable store operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ecco Shoes
Toronto, Canada
10.2025 - Current
- Managed daily store operations including opening/closing procedures, banking, inventory management, and staff supervision to ensure efficient workflow.
- Provided personalized customer service aligned with ECCO's comfort-first philosophy, fostering a welcoming shopping environment.
- Built strong customer relationships through product expertise, fit recommendations, and proactive service.
- Implemented visual merchandising and product presentation strategies that met company standards and enhanced overall store appeal.
- Contributed to achieving sales targets through effective leadership, product knowledge, and customer engagement
Store Manager
Bulk Barn
01.2022 - 10.2025
- Collaborated with District Manager to uphold company policies, operational standards, and legislative requirements.
- Drove sales and customer satisfaction through visual merchandising, goal setting, and strong floor presence.
- Hired, trained, and coached store team to drive performance and uphold HR and service standards.
- Enhanced store profitability and operational efficiency through consistent leadership and team development.
- Managed scheduling and labour costs to meet budget targets; enforced accountability and recognized high performance.
- Oversaw product ordering and inventory levels to maintain a clean, well-stocked store and ensure timely third-party order fulfillment.
Produce Manager, Store Manager
Organic Garage
Liberty Village
01.2020 - 12.2021
- Planned and processed grocery inventory to maximize sales and gross profit, increasing departmental revenue.
- Reduced out-of-stock and overstock issues, resulting in fresher inventory and a 50% increase in sales.
- Implemented process improvements that enhanced efficiency, productivity, and profitability across the department.
- Trained and supervised new associates on receiving, storage, rotation, and display of products to ensure operational consistency.
- Managed receiving processes, inspected product quality, and reconciled shipments with purchase documentation.
- Maintained high standards of cleanliness and product presentation to enhance customer satisfaction.
Produce Manager
Fresh.Co
Mississauga, Canada
04.2014 - 12.2019
- Managed inventory, ordering, product allocation to meet sales targets and enhance profit margins.
- Led scheduling, performance management, issue resolution to improve team morale and reduce staff turnover.
- Streamlined warehouse processes including pre-bookings, credit handling to minimize errors and enhance customer satisfaction.
- Resolved customer complaints and inquiries effectively, enhancing overall customer experience and loyalty.
Store Manager
Popeye's Chicken & Seafood
01.2012 - 04.2014
- Managed store opening and closing procedures, ensuring seamless daily operations.
- Supervised cashiers and cash handling procedures, maintaining accurate records and financial integrity.
- Oversaw order accuracy and food preparation standards, enhancing customer satisfaction.
- Operated efficiently in high-paced environment, facilitating smooth service and positive dining experience.
Education
Early Childhood Education - Diploma
08-2027
Skills
- Retail management
- Time management
- Customer service
- Sales and Inventory management
- Staff training and development
- Conflict resolution
Certification
- CanSell, 09/01/25, Present
- Business Analysis & Process Management
- Managing Emotions in Times of Stress and Uncertainty
- First Aid Certification
- Food Handler Certification
Languages
- Arabic, Fluent
- French, Intermediate
- Spanish, Intermediate
Timeline
Assistant Manager - Ecco Shoes
10.2025 - Current
Store Manager - Bulk Barn
01.2022 - 10.2025
Produce Manager, Store Manager - Organic Garage
01.2020 - 12.2021
Produce Manager - Fresh.Co
04.2014 - 12.2019
Store Manager - Popeye's Chicken & Seafood
01.2012 - 04.2014
George Brown College - Early Childhood Education, Diploma