Roxanna Payan
Riverside
Summary
Hardworking and detail-oriented Head Server/Assistant Manager with 3 years of experience in managing daily operations, training employees, and improving customer satisfaction. I am skilled in personal training, being bilingual, and certified in CPR, AED, and now licensed phlebotomy technician. I am a motivated worker always seeking new ways to improve my work ethic and how I may help my peers. I am excited to move forward with phlebotomy and be able to leave a positive impact on patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Server/Assistant Manager
Sushi Okoku
Riverside
01.2022 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
Phlebotomy Student
Phlebotomy Training Specialists | Phlebotomy Certification
Riverside
10.2024 - 11.2024
- Collected blood samples using various phlebotomy techniques and equipment.
- Assisted instructors in training sessions for aspiring phlebotomists.
- Maintained a clean and organized workspace to ensure patient safety.
- Operated centrifuges, microscopes, and other laboratory equipment as needed.
Personal Trainer
Self Employed
Riverside
11.2023 - 01.2024
- Self employed
- I unfortunately dismissed personal training due to dedicating my time as a head servers/assistant manager.
- Instructed and demonstrated proper exercise techniques to ensure safety and maximize results
- Created challenging yet achievable workout routines that targeted specific muscle groups or overall cardiovascular endurance
- Motivated and encouraged clients during workouts to push past their limits and achieve optimal performance
- Monitored clients' form, technique, and intensity levels to prevent injuries and ensure effective workouts
Education
High school diploma -
Ramona High School
Riverside, CASkills
- Personal Training
- Bilingual
- Host/Hostess
- Spanish
- Management
- Leadership
- Serving
- Customer service
- Blood collection
- Venipuncture and capillary puncture
- Skin puncture
- Blood collection techniques
- Order of draw
- Laboratory procedures understanding
Certification
- Certified Phlebotomy Technician, 02/01/25, 02/01/27
- CPR Certification, 10/01/23, 10/01/25
- Certified Personal Trainer, 10/01/23, 10/01/25, I am licensed through NASM.
- AED Certification, 10/01/23, 10/01/25, I am both CPR & AED certified
- Food Handler
Timeline
Phlebotomy Student
Phlebotomy Training Specialists | Phlebotomy Certification
10.2024 - 11.2024
Personal Trainer
Self Employed
11.2023 - 01.2024
Head Server/Assistant Manager
Sushi Okoku
01.2022 - Current
High school diploma -
Ramona High School