Roxanna Navarrette-Martinez
Woodlake
Summary
Dynamic and bilingual professional with extensive experience in patient care and customer service at Adventist Health Care. Proven ability to manage patient assessments and provide emotional support while excelling in time management. Skilled in venipuncture and fostering strong relationships with diverse populations, ensuring a positive experience for all.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Tulare
10.2025 - Current
- Maintained cleanliness and organization of the coffee station and seating areas.
- Engaged with customers to provide excellent service and build rapport.
- Stocked supplies and managed inventory to ensure product availability.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Back office medical assistant
Adventist Health Care
10.2019 - 01.2025
- Answered telephone calls and direct calls to staff.
- Helping translate for Spanish speaking patients.
- Scheduling appointments for patients
- Collected and documented patient medical information, current medication list and height, weight, blood pressure.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Assisted physicians with minor surgeries, including preparing procedure rooms and sterilizing instruments. (IUD placement/removal, Nexplanon placement/removal, EMB)
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Placing laboratory tests and scan results in EMR for provider review.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment
- (Women's Health Care) - Back office medical assistant (Fulltime)
Back office medical assistant
South Valley Vascular
11.2018 - 06.2019
- Collected and documented patient medical information such as blood pressure and weight, height and current medication and medical history and allergies on EHR system
- Help translated for Spanish speaking patients.
- Helped surgeons assist in minor surgeries (RFA) in the office and made sure everything was properly set up and sterilized.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Wound care with physician order for diabetics with ulcers on legs/foot or patient with recent leg amputation
- Schedule new patients and current patients with appointments with our surgeons or NP's for consultation, follow ups, procedure and surgery.
- - Back office medical assistant (Full time)
Back office Assistant
Adventist Health Care
03.2016 - 10.2018
- Obtained and documented patient medical history, vital signs and medications, allergies and symptoms made sure everything was properly updated.
- Help translate for Spanish speaking patients
- Made sure all minor surgeries were properly set up and sterilized and helped assist the surgeon during minor Surgeries.
- Sanitized, restocked, and organized exam rooms and medical equipment, as well tracking inventory for the office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Surgery scheduler, made sure patients who were needing surgery, authorization was obtained by insurance and approved for patients and properly gave instructions for patients upcoming surgery date and follow back up appointments after surgery.
- : Specialty Clinic - Back office Assistant (Full time)
Back office medical assistant/ Per diem
Adventist HealthCare
12.2015 - 03.2016
- Scheduling patient's new appointments and returning appointments
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Placed laboratory tests and scan results in EMR for provider review.
- Assisted physicians with minor surgeries, including preparing operating rooms and sterilizing instruments.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies as well updating patients medication in system
- Performed medical records management, including filing, organizing and scanning documents.
- Translate for providers for Spanish speaking patients.
- (Women's health) - Back office medical assistant/ Per diem
Crew Member
Mcdonalds
01.2013 - 01.2014
- Greeted customers entering the store and responded promptly to customer needs.
- Made sure lobby was cleaned and bathroom
- Crew member( grill, food preparation and making burgers)
- Customer service, always making sure customers were satisfied with their order and their visit at the McDonald store
- Operated cash register for cash, check, and credit card transactions, taking customers order
- Restocked and organized merchant
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
- - Crew Member (Part time)
Education
A.S Degree -
San Joaquin Valley College
08.2014
High School Diploma -
Woodlake Union High School
06.2012
Skills
- Bilingual: Spanish / English
- Communication skills
- Leadership skills
- Time management / flexibility
- Customer service
- Companionship and emotional support
- Patient assessments and care
- Venipuncture and phlebotomy
Certification
BLS
Timeline
Barista
Starbucks
10.2025 - Current
Back office medical assistant
Adventist Health Care
10.2019 - 01.2025
Back office medical assistant
South Valley Vascular
11.2018 - 06.2019
Back office Assistant
Adventist Health Care
03.2016 - 10.2018
Back office medical assistant/ Per diem
Adventist HealthCare
12.2015 - 03.2016
Crew Member
Mcdonalds
01.2013 - 01.2014
A.S Degree -
San Joaquin Valley College
High School Diploma -
Woodlake Union High School