Roxanna Elmore

• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Utilized Toast System for orders.

Security Patrol

• Manned Welcome booth.
• Directed customers and escorted to site.
• Manned phone for all hours emergency calls.
• Responded appropriately to emergency calls.

Returning Bartender position - see above.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Sold, serviced, repaired and taught long arm quilting machines and supplies.

• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• De-escalated stressful situations through individual and family crisis interventions.
• Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
• Facilitated multidisciplinary team meetings to ensure cohesive support strategies for clients.
• Documented client progress and activities in accordance with agency policies and procedures.
• Facilitated interdisciplinary team meetings to coordinate care for clients.
• Supervised social workers in the programs of Emergency Response, Family Reunification Court Unit, and Adoptions.