Roxanna Borunda
Arleta, CA
Summary
Dynamic and reliable professional with a proven track record at Universal Studios, excelling in food safety and customer service. Adept at multitasking and maintaining cleanliness, I consistently enhanced guest experiences while efficiently managing cash transactions. My strong communication skills and attention to detail contribute to a positive and engaging environment.
Developed strong customer service and multitasking abilities in high-paced food service environment. Highly skilled in managing transactions and maintaining cleanliness and order in busy setting. Seeking to transition into new field, leveraging these transferable skills for successful career shift.
Offering positive attitude and willingness to learn and grow in fast-paced environment. Brings fundamental understanding of customer service principles and quickly adapts to new tasks and responsibilities. Ready to use and develop effective communication and organizational skills.
Professional with experience in food service, well-prepared to enhance customer satisfaction and operational efficiency. Skilled in food preparation, cash handling, and maintaining cleanliness, with strong focus on teamwork and adaptability. Known for reliability and flexibility, ensuring smooth service even during high-demand periods. Consistently delivers quality results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Food Stand Attendant
Universal Studios
02.2023 - 04.2024
- Managed daily operations of food stand, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, resolving issues promptly to enhance guest experience.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of food preparation areas to meet quality standards.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Implemented best practices for food handling, contributing to enhanced safety protocols and standards.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Worked in fast-past foodservice environment, multi-tasked and produced quality products with speed and accuracy.
- Managed time effectively in high-pressure situations without compromising accuracy or quality of service delivery.
- Demonstrated strong multitasking abilities by taking orders, preparing food, and interacting with customers simultaneously.
- Continuously sought opportunities for improvement within daily tasks or operational processes to increase overall efficiency.
- Efficiently managed cash transactions, maintaining accurate records and balancing the cash register daily.
- Assisted with guest complaints via early intervention and notified manager on duty immediately.
- Addressed dietary restrictions or allergies by offering alternative menu options or customized meal solutions for guests with specific needs.
- Consistently provided friendly service to promote better customer engagement.
- I interacted and fulfilled over 500 guest a day
Sales Associate
Kohl's
06.2020 - 08.2021
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout operations.
- Maintained merchandise presentation standards by organizing displays and restocking shelves regularly.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- I helped increased loyal costumers by promoting their rewards app which impacted at least 10% of daily costumers
Education
High School Diploma -
Arleta High School
Arleta. CA06-2021
Certificate - Nurse Assistant
Prestige Carrer College
Van Nuys, CA01-2026
Skills
- Food safety protocols
- Promoting sanitary practices
- Strong organizational and planning expertise
- Strong auditory processing
- Expertise in cash transactions
- Flexibility and problem-solving skills
- Team-oriented skills
- Workspace maintenance
- Proficient in managing multiple tasks
- Strong and effective verbal skills
- Approachable demeanor
- Hospitality services
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Food Stand Attendant
Universal Studios
02.2023 - 04.2024
Sales Associate
Kohl's
06.2020 - 08.2021
High School Diploma -
Arleta High School
Certificate - Nurse Assistant
Prestige Carrer College