ROXANN MARTINEZ
Murrieta
Summary
Student-focused and compassionate Senior Student Services Assistant dedicated to supporting students' success in higher education. Can interpret and explain complex rules, regulations, policies, and procedures. Serves as a central resource to educate prospective students about student support programs available through information dissemination, advising and programming. Increased student awareness by facilitating Pre-Registration workshops on and off campus at feeder high schools.
Overview
17
17
years of professional experience
Work History
Senior Student Services Assistant
San Diego Mesa College
11.2014 - Current
- Support students in providing technical assistance and information regarding SSSP mandates, counseling services and student support programs such as San Diego Promise and the Puente Project
- Process counseling department forms, interview students, and evaluate documents and other evidence both written and verbally to determine student status and request information as necessary and resolve complex problems involving counseling form issues
- Track program eligibility, report data, ensure students meet program requirements and provide follow up services with counselors when needed
- Committee member of Mesa's Raza Graduation Ceremony
- Contributes to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Acting Student Services Technician
San Diego Mesa College
08.2022 - 08.2023
- Managed student records with accuracy and confidentiality, ensuring data integrity.
- Trained new staff members in office procedures and policies, ensuring consistent service delivery across the team.
- Facilitated Pre-Registration Workshops for prospective students outlining available resources and support services on campus.
- Cleared prerequisites accurately to assist in course placement decisions leading towards degree completion.
- Represented educational programs to new incoming students during welcome week to serve as a liaison to student support programs and resources available on campus.
Health Administrative Assistant
San Diego Research Foundation
07.2013 - 10.2014
- Provided illness and accident attention to students; contacted parents regarding transportation for sick or injured students; health records data entry, pulled records and notified teachers and students for health screening programs; performed receptionist duties in the school health office; administered medication, completed health screenings, correspondence, reports, health record cards, and information; requisition supplies, maintained inventory records
- Participated in staff development programs as directed
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices within health administration.
- Maintained strict confidentiality of patient records, adhering to HIPAA guidelines and ensuring secure storage of sensitive information.
Financial Aid Assistant
San Diego City College
08.2010 - 01.2013
- Provided assistance and information to students, faculty, staff, and the public, concerning financial aid programs and requirements; distributed specialized information to potential students on available financial aid programs
- Performed general clerical duties such as answering a high volume multi-line phone answering and giving personal financial aid information to students regarding their financial aid file, copying data entry into the ISIS and SAM screen programs, filing, sorting mail, typing, and running campus errands, assisting the Senior Clerical Assistant with file imaging, and processing Bogg Fee waiver forms.
Student Ambassador
San Diego City College
08.2007 - 07.2010
- Served as a central resource to educate prospective students about the outstanding Support Service Programs available to them through information dissemination, advising and programming
- Developed and facilitated Financial Aid Workshops, New Student Orientations, and attended district wide Outreach Events on and off campus
- Increased student awareness and understanding of Financial Aid programs, support services and academic programs offered through our various campuses including Continuing Education
- Provided students with pre-enrollment services which consisted of the application process, orientation and assessment
- Served as a Financial Aid liaison to feeder high schools, administered the Assessment Tests to high school juniors, seniors and new students to San Diego City College.
Education
Master of Arts - Education and Counseling
San Diego State University
San Diego, CA08.2021
Bachelor of Science - Behavioral Sciences
Bellevue University
Bellevue, NE03.2018
Associate of Arts - Psychology
Southwestern College
Chula Vista, CA08.2008
Certificate - Medical Assisting
Maric College
San Diego, CA06.2001
Skills
- Effective oral and written communication skills
- Work independently and effectively with diverse, multicultural environment
- Establish and maintain professional working relationships with students, faculty, staff, administration, community agencies and educational institutions
- Effectively initiate solutions
- Judicious in carrying out assignments without direction
- Knowledge of Microsoft application: Word, Excel, PowerPoint, Outlook, Teams
- Social media proficiency
- Workshop Facilitation
Timeline
Acting Student Services Technician
San Diego Mesa College
08.2022 - 08.2023
Senior Student Services Assistant
San Diego Mesa College
11.2014 - Current
Health Administrative Assistant
San Diego Research Foundation
07.2013 - 10.2014
Financial Aid Assistant
San Diego City College
08.2010 - 01.2013
Student Ambassador
San Diego City College
08.2007 - 07.2010
Master of Arts - Education and Counseling
San Diego State University
Bachelor of Science - Behavioral Sciences
Bellevue University
Associate of Arts - Psychology
Southwestern College
Certificate - Medical Assisting
Maric College
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