Roxane Deschenes
Orléans,ON
Summary
- I possess significant consultation, change management and interpersonal skills. For over 20 years I have been working in the field of Human Resources such as HR Liaison Advisor, I’ve done special projects with the HR Business Partner of DSRP in developing and implementing DSRP HR business services, in working on corporate projects, developing tools and templates, programs, strategies and approaches that support the DSRP HR business needs and it’s onboarding. I was also chosen to be on the committee for the HRMS renewal Team. I have extensive experience involving the study, interpretation and application of Human resources policies, practices and procedures, conditions of employment and collective agreements such as for; ADG, TKG, RPG etc. I am experienced in effectively in handling highly confidential material, cases. Also, I have extensive experience in managing projects, events and complex activities such as the opening of the 181 Queen building, the unveiling of the West block and team building conferences. In 2022 I was selected to be one of the members for the Pay and Equity Committee. As a member I work to identify discrepancies in compensation between male and female dominant jobs of equal value in our workplace and develop and maintain a Pay Equity Plan for the Administration. And finally, for the last few years I was given the task of managing the Members of Parliament web sites with the department of Digital Media and Connected Systems. My principal role is to delegate employees to do sites evaluations and calling MPs is part of my duties. I am very comfortable providing guidance and recommendations at all levels of an organization.
- Proficient in a computerized environment including Outlook, Microsoft Office, Excel, PowerPoint, PDF, 365 SharePoint, Unit 4, etc.
- Over 10 years in experience with research and evaluation methods in assessing public/private sector best practices in areas of onboarding, development, retention and offboarding as well as 19 years of experience in general HR business services and management support.
- 5 years experience with best practices and principles of project management and change management. I am responsible for leading and setting operational and human resource priorities for a team that provides administrative and technical support for DMCS.
- Lead a team of administrative assistants and students within DMCS
- 19 years experience with operational processes associated with different areas of human resources administration and service delivery with DSRP.
- Experience with process improvement methods to identify gaps and areas of improvement in information management.
- Experience providing management and others with analyses and recommendations.
- 19 years of knowledge of the House of Commons Administration, DSRP and HRS vision, mission, mandates, objectives, policies and procedures and it’s culture.
- Experience in developing and implementing business and operational plans.
- Experience in the planning and coordination of administrative and logistical requirements for conferences.
- Ability to maintain a high level of professionalism within a high stress environment.
- Client focus and self-management.
- Conducting research and analysis regarding business processes or solutions.
- Experience and ability in planning, organizing and coordinating administrative and management activities.
- Specialized knowledge of various collective agreements and the working conditions of unionized and non-unionized for DSRP employees.
- Specialized knowledge of pay and entitlement policies and procedures for the ADG, TKG groups
- Ability to adapt to shifting priorities within short deadlines and to work under pressure.
- Experience in working in a financial and budgetary environment.
- Experience in developing tools and templates for DMCS & PMO office
- Experience with operational processes associated with different areas of human resources administration and service delivery.
Overview
23
23
years of professional experience
Work History
HR and Administration Coordinator
House of Commons
2018.01 - Current
- As the HR and Administration Coordinator for DMCS, I am accountable for the delivery of a range of human resources support services, including short-term recruitment and staffing, interpretation of collective agreements, office and equipment allocation and other related issues, and the coordination of training, non-delegated services in areas managed by corporate HR Services (e.g., staffing and classification requests, etc.)
- I ensure that administrative mechanisms, processes and controls effectively support the HR operational, and administration needs of the DMCS Directorate
- I am responsible for providing management support through the conduct of salary forecasts and budget administrative monitoring and reporting
- My role includes the onboarding or new employees, offboarding of current employees
- I am accountable for internal information management, ensuring that system data, historical records and employee information are accurate as well as providing ideas to management on retention of our employees. Experience developing and implementing mechanisms for monitoring diverse issues
- This position is also accountable for the Members of Parliament web sites evaluations and assists the Manager with the policies and guidelines
- I provide ongoing guidance, advice and compliance information to Members of Parliament on the evaluation and review of their web site’s content
- I also coordinate and guide a team of evaluators to ensure the evaluation of all websites
- Ensures the documentation of evaluations to provide statistics to management. Experience in research, quality assurance and drafting of documents
- Experience planning, organizing and coordinating complex activities or projects
HRMS RENEWAL TEAM FOR DSRP
House of Commons
2017.01 - 2019.01
- Management selected me to working with a designated team for the HRMS renewal Program that was targeted for January 2019
- I was acting as a point of contact for DSRP and being consulted and provide feedback on iterations of system functionality as well as business process improvements
- This included monthly meetings, training the new systems (staffing, pay module, leave module etc), participate in the development and delivery of training and making sure of the data migration and consults of the business needs and requirements of DSRP.
HR Liaison Advisor
House of Commons
2016.01 - 2017.01
- I was accountable for participating to the development and the execution for the service processes, guidelines, practices and procedures that guide the delivery of operational HR services to managers and employees of the Information Services Directorate
- My responsibilities were to establish administrative mechanisms, processes and controls that ensure the effective and timely coordination and alignment of HR operational services with IS business needs
- There was a responsibility for acting as the internal expert on the management of HR systems and tools and for developing and maintaining an array of tools supporting management and Human Resources in performing business analysis related to strategic and operational HR management matters
- That position was responsible for maintaining and improving IS tools and methods for the collection, capture and preservation of IS historical records on organizational changes and transformations
- I also provided ongoing guidance, advice and assistance to managers and employees on operational HR matters, ensures compliance with internal procedures and practices, as well as researches and provides solutions to HR-related issues and problems in various areas
- That position provided the operational coordination required to address DSRP and corporate HR projects and initiatives, including providing training and guidance for the Human Resources Support Officer to ensure the efficient delivery of services to all clients.
Special projects with the HR Business Partner of DSRP
House of Commons
2014.01 - 2016.01
- Was accountable for ensuring the administration and maintenance of information management processes required by Information Services for the effective and timely management of its HR requirements
- I was responsible for maintaining and improving IS tools and methods for the collection, capture and preservation of IS historical records on organizational changes and transformations, and for enabling a business intelligence capacity in regard to the various organizational and employee dimensions of HR management, to support DSRP management in its decision-making requirements
- I was expected to provide administrative services and support in advancing DSRP HR processes and transactions and supporting the integration of new employees within the DSRP organization.
HR Liaison Officer
House of Commons
2003.01 - 2016.01
- My principal responsibilities were managing data on leave and pay entitlements, producing reports (working with RIM), providing consultation, interpretations, and administrative and human resources support services to support the Information Services Directorate
- I provided guidance to clients with a specialized knowledge of various collective agreements and the working conditions of unionized and non-unionized of the House of Commons employees and of the pay and entitlement policies and procedures
- I am specialized to resolve problems related to pay cheques, fringe benefits, hourly rates, over-time, shift premiums and meal tickets
- I also prepare a variety of regular reports for management in such areas as leave as well as more complex special reports involving the search for, and analysis of, data and information
- I did research and analysis; develop, review and correct reports, files and documents and gather and enter data in various information management systems
- I was verifying all calculations and then submit the hours to be paid to pay and benefits every two weeks for casual, UI & SCI employees at IS
- I also participated in various special projects such as writing procedures related to the Finance, Administration and Planning services activities.
Agent, Administrative Services
Cowan Wright Beauchamp
2001.01 - 2003.01
- Was responsible for offering services and support to our clients in administrating their Group Benefit Insurance Plan
- Was responsible for the enrolment and correspondence related to the administration of the Insured’s file (Responsible for 4 000 clients)
- Ability to answer all questions concerning Group Insurance administration.
Manager & Bartender
Texas Steak Co.
2001.01 - 1999.01
- Responsible for ordering and delivery of all restaurant stock & supplies all by maintaining a labour cost set out by ownership
- Responsible for light accounting and bookkeeping
- Work closely with owners, started out as a bartender and earned a position as a manager in 4 months
- Training new employees and taking orders in a busy environment.
Education
Certificate - Project Management
Global Knowledge
Ottawa, ON04.2019
Diploma - Law And Security
La Cité Collégiale
Ottawa, ON05.1996
High School Diploma -
Ecole Secondaire De Plantagenet
Plantagenet, ON06.1992
Skills
- Strategic Planning
- Business Development
- Operations Management
- Process Improvement
- Schedule Development
- Staff Management
- Financial Management
- Training and Mentoring
- Project Management
- Experience with House Operations or Committees or Event Management with DMCS
- Experience using SharePoint systems.
- Priority Management
- Staff Development
Education And Experience
- HoC Language Assessment C (Reading) C (Writing) E (Oral)
- 2022- Current Member-representative – HoC Health and Safety Committee
- 2022-Current Board Member – Pay Equity Committee House of Commons
- 2022-Current Board Director Member Caring and Sharing Exchange Program
- 2022-Current Manager – U15 Orleans Minor Hockey Association
- 2019 Project Management certification Global Knowledge / Ottawa, Ontario
- 1998-1996 La Cité Collégiale / Ottawa, Ontario Loi et sécurité
- 1996-1992 École secondaire de Plantagenet / Plantagenet, Ontario DESO
References
References available upon request
Languages
English
Native or Bilingual
French
Native or Bilingual
Affiliations
- Board Director Member for Caring and Sharing Exchange Program
- Manager U15 - Orleans Minor Hockey Association
- Board Member Pay Equity Committee with the House of Commons
- Member representative - HoC Health and Safety
Timeline
HR and Administration Coordinator
House of Commons
2018.01 - Current
HRMS RENEWAL TEAM FOR DSRP
House of Commons
2017.01 - 2019.01
HR Liaison Advisor
House of Commons
2016.01 - 2017.01
Special projects with the HR Business Partner of DSRP
House of Commons
2014.01 - 2016.01
HR Liaison Officer
House of Commons
2003.01 - 2016.01
Agent, Administrative Services
Cowan Wright Beauchamp
2001.01 - 2003.01
Manager & Bartender
Texas Steak Co.
2001.01 - 1999.01
Certificate - Project Management
Global Knowledge
Diploma - Law And Security
La Cité Collégiale
High School Diploma -
Ecole Secondaire De Plantagenet
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