Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
Generic

Roxane Ursomarzo

Summary

Natural master of all trades with an exceptional thirst to improve. An innovator, liaison, natural leader, creator, action taker, self motivated and can develop anything into fruition. I pride myself in living in truth, integrity and honesty. Consistently go above and beyond in my professional career; qualities I excel in include project management, innovative solutions, crisis management, quality control, interpersonal/customer service skills, analyzing data, IT, productivity and efficiency, creation of systems and procedures, leadership and creating positive work environments with high energy. I posses a high intuitive ability to understand and predict the needs of clients and coworkers and can translate information and communications into a language understood by all parties. Effortlessly work with minimal direction, exemplary technology skills in computer applications and software. General knowledge of medical terminology and healing modalities. General knowledge of Legal terms and release orders in accordance with incarceration involving the government of Ontario.

Overview

11
11
years of professional experience

Work History

Manager, Quality assurance

Recovery Science Corporation; Ankle Monitoring
06.2022 - 11.2023
  • Provided Quality Assurance for the contracted Ankle monitoring company for The Ministry of the Solicitor General of Ontario including, alert procedures, work flow procedures, technical profile creation in monitoring software, intake processes, data entry, data analysis, IT support and consultation(MO365, 3CX), licenses, power app development, company training, recruiting, business and government contracts, privacy and data protection, KPIs.
  • Project Manager for several projects; the Business Continuity Plan, ensuring the company adhered to Government Contracts, Power App creation with 3rd parties, Cyber Insurance Plan, Procedural Council, 3CX management, external applications (Live Video app) management.
  • Hired as a Program Support Agent; providing service and support for Police, government officials, lawyers, accused persons, Institutions, persons affiliated with the accused, Probation & Parole Officers.
  • Crisis management, gathered alert information in a discreet manner, providing authoritative direction to accused persons, answering all general inquiries, technical troubleshooting, assisted police in laying breach charges by accurately providing data, locations and relevant information.
  • Prior to my latest title I was also promoted to Manager of the Alerts Management Centre in November 2022. Managed a team of 60-80 Alerts agents, Shift Leads and created the Program Support Agents department and role from the ground up.
  • Company trainer/ Procedure creator

Certified Reflexologist and Access Bars Practitioner

Roxwellness
01.2017 - Current
  • Formed my own business, Roxwellness, providing treatments for clients with a variety of ailments
  • Established and created my own website and social media presence.
  • Performing consultations with patients prior to treatment, documenting all history of patients health as well as providing a follow up.
  • General knowledge of anatomy and common conditions passing my written exam with 100% and 99% on the physical exam.

Full Time Courier

Federal Express
06.2020 - 06.2022
  • Provide courteous and efficient delivery and pick up of packages, ensuring all correct paperwork, labels and online documents are correct and created for safe delivery
  • Member of the Employee Advisory Counsel ensuring all staff needs are expressed, employee contentment, support and perks, as well as determining employee of the month.

Front of House Supervisor

Friday Harbour Resort Beach Club
01.2017 - 11.2019
  • Controlled daily operations such as opening duties, shift briefings, floor map/sections, addressing customer or staff discrepancies, completing end of day.
  • Managed and tested the switch over of our computer software LS Retail/LSNav as it was being implemented
  • Primary IT troubleshooter
  • Created employee schedules
  • Created and implemented new procedures and methods of improving service execution and standards at the Pool Bar
  • Planned and managed special member events.
  • Managed 3 bar outlets for high end wedding of the son of one of the resort owner's.
  • Prior to my promotion I was hired as bartender; created menu items, stock/ordering, training new staff.
  • Managed and set up all bar outlets for the wedding of the son of one of the resort owner's.

Bar Supervisor/Bartender

Toronto ski club
01.2013 - 01.2017
  • Provided high end customer service for private ski club, creating a relationship with all members memorizing names for home like feel and billing purposes
  • Managed fellow staff, Inventory counts, ordering and receiving, creating relationships with Reps.
  • Responsible for locking/ closing up building

Bartender/Server

Georgian bay golf club
01.2014 - 01.2017
  • Offered Manager position; turned down due to changes in life
  • High end customer service, remembering all member's names for charging purposes as well as creating a comfortable 'home like' experience
  • Served members for high end and fine dining meals, bartend during events.
  • Knowledge of and worked in every food and beverage area in the resort.
  • Knowledge of golf etiquette and club history.

Education

Ontario Secondary School Diploma -

Jean Vanier Catholic High School

Certified Reflexologist -

Ontario College of Reflexology

Access Bars Practitioner -

Access Consciousness

IBM Full Stack Computer Software Developer - Professional Certificate

Coursera
01.2024

Skills

  • Contract Management/Development
  • Project Management/Planning
  • Complex Problem-Solving
  • Risk Management
  • Customer Relationship Management (CRM)/Customer Service
  • Emotional Intelligence
  • Emergency Response
  • Disaster Recovery Methodologies
  • Preventive Maintenance
  • Root Cause Analysis
  • Purchasing and Procurement
  • Software Development Life Cycle/Software Testing
  • Information Security
  • Technical Support
  • Strategic Planning/Business Development
  • Procedure Development/Work Flow Planning
  • Performance Management(KPIs)/Operations Management
  • Staff Training and Development
  • Documentation and Record Keeping

Extracurricular Activities

Volunteer for the East Kelowna Market. Previous YMCA day camp counsellor. Jean Vanier High School volunteer leading the grade 12 Geoventure team through intense physical and emotional wilderness trips. Volunteered for Collingwood General Marine Hospital and Wasaga Beach Public Library.

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Manager, Quality assurance

Recovery Science Corporation; Ankle Monitoring
06.2022 - 11.2023

Full Time Courier

Federal Express
06.2020 - 06.2022

Front of House Supervisor

Friday Harbour Resort Beach Club
01.2017 - 11.2019

Certified Reflexologist and Access Bars Practitioner

Roxwellness
01.2017 - Current

Bartender/Server

Georgian bay golf club
01.2014 - 01.2017

Bar Supervisor/Bartender

Toronto ski club
01.2013 - 01.2017

Ontario Secondary School Diploma -

Jean Vanier Catholic High School

Certified Reflexologist -

Ontario College of Reflexology

Access Bars Practitioner -

Access Consciousness

IBM Full Stack Computer Software Developer - Professional Certificate

Coursera
Roxane Ursomarzo