Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roxane Briones

128 Beacon Hill Drive, Fort McMurray,Alberta

Summary

Driven by a proven track record in customer service and financial management, I excel in roles requiring meticulous attention to detail and a strong ability to multitask. At BCM Inns, I enhanced guest satisfaction and streamlined financial transactions, leveraging skills in Sage 50 Accounting and empathetic customer engagement. My background showcases a commitment to improving operational efficiency and building positive relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Officer

BCM Inns
12.2021 - 05.2024
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Food Service Supervisor

Petro Canada
06.2018 - 08.2022
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.

Crew Member

Burger King
08.2021 - 12.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Customer Service Chat Representative

Alorica
10.2017 - 02.2018
  • Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
  • Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

LOCAL LEGISLATIVE ASSISTANT OF CITY COUNCILOR,

Barangay Townhall
09.2017 - 12.2017
  • Spearheaded casework management efforts that addressed constituent needs promptly while adhering to established guidelines.
  • Monitored legislative developments by attending hearings, briefings, and meetings to stay informed on current matters.
  • Enhanced legislative processes by researching and analyzing policy issues for accurate decisionmaking.
  • Promoted best practices in recordkeeping through participation in professional associations and ongoing education opportunities.

On-the-job Trainee

MASCARIÑAS ACCOUNTING & AUDITING OFFICE
11.2016 - 01.2017
  • Reported financial data and updated financial records in ledgers and journals.
  • Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
  • Reviewed and processed client electronic payments and check deposits.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.

Student Assistant

University Of Mindanao - Social Work Program Head
05.2013 - 08.2016
  • Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Enhanced office efficiency by organizing and maintaining files, records, and resources.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function - laboratory setting.

Education

Business Administration Accounting Diploma

Keyano College
Fort McMurray
05.2024

Bachelor of Science - Accounting Technology

University of Mindanao
Davao Philippines
11.2017

Skills

  • Credit and cash payments
  • Cash Handling
  • Guest Services
  • Microsoft Office
  • Scheduling appointments
  • Sage 50 Accounting Software

Certification

Class 5 Driver's License

Proserve

Food Handler Certificate

WHMIS certificate

NCIII Bookkeeper - TESDA - Philippines

Civil Service Passer (Professional Level) - Philippines

Timeline

Front Desk Officer

BCM Inns
12.2021 - 05.2024

Crew Member

Burger King
08.2021 - 12.2021

Food Service Supervisor

Petro Canada
06.2018 - 08.2022

Customer Service Chat Representative

Alorica
10.2017 - 02.2018

LOCAL LEGISLATIVE ASSISTANT OF CITY COUNCILOR,

Barangay Townhall
09.2017 - 12.2017

On-the-job Trainee

MASCARIÑAS ACCOUNTING & AUDITING OFFICE
11.2016 - 01.2017

Student Assistant

University Of Mindanao - Social Work Program Head
05.2013 - 08.2016

Business Administration Accounting Diploma

Keyano College

Bachelor of Science - Accounting Technology

University of Mindanao

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