Roxana Abigail Diaz Arellano
Montreal,QC
Summary
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
3
3
years of professional experience
Work History
Cleaning Crew Member
Subcontracter
12.2022 - Current
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Reduced complaints from clients by addressing their specific cleaning requests and preferences.
- Improved overall team productivity with proper time management and prioritization of tasks.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Streamlined cleaning processes with the implementation of innovative techniques, methods, and tools.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
- Gained repeat business from satisfied customers due to meticulous workmanship that exceeded their expectations.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Replaced light bulbs and other electrical fixtures as needed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Chef
Bussiness Owner
02.2022 - 10.2022
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Received numerous accolades from critics for creative dish presentations, elevating the restaurant''s reputation within the industry.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Assisted with menu development and planning.
- Developed new recipes and flavor combinations to enhance customer dining experience.
Manager
Royal Prestige
09.2020 - 09.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED -
Prepa En Linea Sep
Aguascalientes04.2022
Skills
- Safety Compliance
- Supply Restocking
- Chemical Handling
- Commercial Equipment Operations
- Restroom Servicing
- Customer Service-Focused
- Kitchen Support
- Maintenance
- Supply Management
- Dishwashing
- Laundry services
- Adherence to safety protocols
- Proper chemical handling
- Wall washing
- Upholstery cleaning
- Problem-solving abilities
- Equipment operation
- Dusting techniques
- Window washing proficiency
- Carpet shampooing
- Restroom maintenance
- Deep cleaning processes
- Flexible scheduling
- Organizational skills
- Team collaboration
- Attention to detail
- Housekeeping
- Customer Service
- Sweeping and Mopping
- Basic Mathematics
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Cleaning Crew Member
Subcontracter
12.2022 - Current
Chef
Bussiness Owner
02.2022 - 10.2022
Manager
Royal Prestige
09.2020 - 09.2022
GED -
Prepa En Linea Sep
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