Roxana Santos
Paramount,CA
Summary
Accomplished Director of Operations at Sanchez Family Enterprises dba McDonalds, adept in strategic planning and execution, significantly enhancing operational efficiency. Leveraged leadership and process improvement skills to foster team growth and achieve organizational goals. Demonstrated success in cost control and operational oversight, resulting in notable performance improvements. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
Work History
Director of Operations
Sanchez Family Enterprises Dba McDonalds
01.1991 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitors budget and utilizes operational resources for 23 restaurants.
- Oversee day-to-day production activities in accordance with business objectives.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborates with senior management to develop and execute long-term corporate goals and objectives.
- Mentors and coaches team members to foster productive and engaging work environment.
- Develops and executes strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that can result in significant savings.
- Negotiates with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Enhances employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Promotes a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
Restaurant Shift Manager/General Manager of Operations
Lopez Incorporated Dba McDonalds
07.1989 - 12.1990
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Increased efficiency of kitchen operations by working closely with kitchen staff to optimize workflows and minimize food preparation times.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Education
Bachelor of Arts - English
Cal State University of Los Angeles
5151 State University Dr Los Angeles Ca 9003206.1994
Skills
- Operational efficiency
- Strategic planning and execution
- Process improvement
- Quality assurance
- Cost control
- Leadership training
- Performance analysis
- Financial controls implementation
- Operations management
- Teamwork and collaboration
- Decision-making
- Staff training/development
- Employee development
- Customer service management
- Employee relations
- KPI tracking
- Effective leader
- Hiring and onboarding
- Performance improvements
- Relationship building
- Performance evaluation and monitoring
- Employee motivation
- Recruitment
- Budget development
- P&L management
- Goal setting
- Delegating work
- Schedule management
- Sales tracking
- Inventory management
- Calendar management
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations
Sanchez Family Enterprises Dba McDonalds
01.1991 - Current
Restaurant Shift Manager/General Manager of Operations
Lopez Incorporated Dba McDonalds
07.1989 - 12.1990
Bachelor of Arts - English
Cal State University of Los Angeles
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