Roxana Sandoval
Costa Mesa
Summary
Accomplished retail leader with over 19 years of management experience, currently overseeing a high-volume store generating over $40M in revenue and ranked #1 in the region. Expertise in driving sales, delivering exceptional customer service, and enhancing merchandise presentation while effectively managing payroll and fostering team development. Proven success in cultivating a positive store culture, mentoring future leaders, and implementing operational strategies that consistently exceed company objectives. Bilingual in Spanish and English, with a strong academic foundation in Management and Leadership as a current college student.
Overview
28
28
years of professional experience
Work History
Store Manager
TJ Maxx
01.2018 - Current
- Directed operations of a $40M+ high-volume store, consistently ranked #1 in region/zone.
- Led, coached, and developed a team of 180 associates, including department leaders.
- Drove sales growth through customer service excellence, loyalty program execution, and strategic business planning.
- Elevated merchandise presentation standards to maximize sales and enhance customer experience.
- Built a strong store culture centered on teamwork, accountability, and high performance.
- Consistently exceeded company goals in sales, customer satisfaction, and operational excellence.
- Recognized for talent development, succession planning, and building future leaders within the organization.
- Selected as point person to open new stores and train associates on presentation and standards.
- Oversaw store payroll management, ensuring budget compliance and labor optimization.
Assistant Store Manager
TJ Maxx
01.2006 - 01.2018
- Supported all aspects of daily store operations for a high-volume location.
- Directed merchandising, customer service, and operational functions to achieve company goals.
- Partnered with store manager to train and develop staff, resulting in multiple promotions across the region.
- Ensured compliance with company policies, payroll, and operational standards.
Coordinator
TJ Maxx
01.2001 - 01.2006
- Supervised associates in merchandise flow, presentation, and customer engagement.
- Trained and coached team members to ensure consistency in service and operational standards.
- Assisted management with daily operations and departmental leadership.
Sales Floor Associate
TJ Maxx
01.2000 - 01.2001
- Delivered excellent customer service and supported merchandise presentation and replenishment.
- Assisted team with sales floor operations, ensuring a positive shopping experience.
Cook Supervisor
EZ Take Out
01.1998 - 01.2000
- Supervised back-of-house operations, including food preparation and quality standards.
- Trained and supported kitchen staff in safety, service, and efficiency.
Education
High School Diploma - Management and Leadership Studies
Orange Coast College
Costa Mesa, Ca01.2028
High School Diploma - undefined
Newport Harbor High School
Newport Beach, Ca01.2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
- Achieved the 12 national store ranking within 2 years.
- Supervised team of 180 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed a store that exceeded company expectations in every category during the 4th quarter.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
TJ Maxx
01.2018 - Current
Assistant Store Manager
TJ Maxx
01.2006 - 01.2018
Coordinator
TJ Maxx
01.2001 - 01.2006
Sales Floor Associate
TJ Maxx
01.2000 - 01.2001
Cook Supervisor
EZ Take Out
01.1998 - 01.2000
High School Diploma - undefined
Newport Harbor High School
High School Diploma - Management and Leadership Studies
Orange Coast College
ABOUT ME
A dedicated and results-driven professional committed to both personal and team development. Known for a strong work ethic, I focus on delivering high-quality outcomes while fostering a collaborative and supportive team environment. With a foundation rooted in integrity, I strive to create and maintain a safe, inclusive workspace where all team members can thrive and contribute effectively. My leadership and commitment to continuous improvement allow me to drive positive change and achieve organizational goals.
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