Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxana Salemi

Blainville,QC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Costumer Service Representative

SSENSE
03.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Interior Design Consultant

LaSalle
01.2020 - 01.2022
  • Developed comprehensive project estimates based on material costs labor requirements which resulted in accurate quotes pricing structures.
  • Assessed client needs and preferences, developing tailored design proposals that exceeded expectations.
  • Implemented sustainable design practices reduce environmental impact improve indoor air quality create eco-friendly spaces.

Education

M.D. - Medicine

Shiraz University
Iran

Associate of Arts - Interior Design

College Lasalle
Montreal, QC
01-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Languages

English
Full Professional
French
Professional Working
Persian
Native or Bilingual

Timeline

Costumer Service Representative

SSENSE
03.2022 - 12.2022

Interior Design Consultant

LaSalle
01.2020 - 01.2022

M.D. - Medicine

Shiraz University

Associate of Arts - Interior Design

College Lasalle
Roxana Salemi