Roxana Salemi
Blainville,QC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Costumer Service Representative
SSENSE
03.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Interior Design Consultant
LaSalle
01.2020 - 01.2022
- Developed comprehensive project estimates based on material costs labor requirements which resulted in accurate quotes pricing structures.
- Assessed client needs and preferences, developing tailored design proposals that exceeded expectations.
- Implemented sustainable design practices reduce environmental impact improve indoor air quality create eco-friendly spaces.
Education
M.D. - Medicine
Shiraz University
IranAssociate of Arts - Interior Design
College Lasalle
Montreal, QC01-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Languages
English
Full Professional
French
Professional Working
Persian
Native or Bilingual
Timeline
Costumer Service Representative
SSENSE
03.2022 - 12.2022
Interior Design Consultant
LaSalle
01.2020 - 01.2022
M.D. - Medicine
Shiraz University
Associate of Arts - Interior Design
College Lasalle