Roxana Ramirez
Buena Park
Summary
Versatile and results-oriented with expertise in accounts payable and team leadership. At Affliction, streamlined invoice processing and maintained vendor relations. While at Chipotle, significantly improved customer satisfaction through effective conflict resolution and staff training. Skilled in QuickBooks and multitasking, proficient at cultivating positive relationships and driving operational efficiency.
Overview
8
8
years of professional experience
Work History
Accounts Payable Clerk
Affliction
10.2021 - Current
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting deadlines.
- Implemented efficient filing and tracking systems.
- Reviewed employee expense reports against company policies.
Service Manager
Chipotle
03.2017 - 10.2021
- Resolved customer complaints in professional and timely manner.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Oversaw balancing of cash registers, reconciled transactions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Skills
- Data entry
- Employee supervision
- Accounts payable
- Team leadership
- Invoice processing
- Multitasking and organization
- Policy and procedure enforcement
- Customer service
- Employee training and development
- Conflict resolution
- Payment scheduling
- Quickbooks
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounts Payable Clerk
Affliction
10.2021 - Current
Service Manager
Chipotle
03.2017 - 10.2021
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