Roxana Najian
South San Francisco
Summary
Developed skills in fast-paced hospitality environment, including exceptional guest relations and efficient team coordination. Transitioning into new field with strong foundation in managing high-pressure situations and providing top-notch service. Seeking to leverage these transferable skills to make meaningful impact in different professional settings!
Overview
3
3
years of professional experience
Work History
Head Hostess
Jacks Restaurant And Bar
San Mateo, CA
07.2025 - Current
- Managed seating arrangements to optimize guest flow and enhance dining experience.
- Trained and mentored junior hostesses on customer service standards and operational procedures.
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Developed effective communication strategies to resolve guest inquiries and complaints promptly.
- Helped food runners, servers, and bussers during downtime to enhance restaurant efficiency.
Sales Associate - Keyholder
Therapy Stores
Burlingame/San Mateo/San Carlos
04.2024 - 12.2024
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to create visually appealing product displays to drive sales.
- Trained new associates on company policies and effective sales techniques to improve performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Drove sales and improved store metrics through expert product knowledge and exceptional customer service to boost performance.
Weekend Shift Lead - Keyholder
Jamba Juice/Sidewalk Juice
Millbrae
09.2022 - 03.2024
- Performed daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on product preparation and customer service standards.
- Maintained cleanliness and organization of workstations, adhering to health safety regulations.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
IGETC Certification - Political Science
College Of San Mateo
San Mateo05-2026
High School Diploma -
Mills High School
Millbrae02.2026
Skills
- Fast-Learner
- Customer Service/Engagement
- Ability to work under pressure
- Ability to work in a team
- Reservation coordination
- Exceptional communication
LANGUAGES
English
Farsi
Timeline
Head Hostess
Jacks Restaurant And Bar
07.2025 - Current
Sales Associate - Keyholder
Therapy Stores
04.2024 - 12.2024
Weekend Shift Lead - Keyholder
Jamba Juice/Sidewalk Juice
09.2022 - 03.2024
IGETC Certification - Political Science
College Of San Mateo
High School Diploma -
Mills High School
AWARDS
Presidential Volunteer Service Award