Rox-Anne Devine
Sarnia,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Currently assisting the owner with day-to-day handling of the entire operation. 20 years of experience in Microsoft Office Suite and am self-taught and proficient in Flex-Sign, CorelDraw and various other graphics and digitizing programs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Administrative & Operations Coordinator
Ligate Signs & Markings Ltd
02.2007 - Current
- Source and purchase office supplies, computer equipment, production equipment, apparel, and other cost of goods sold and consumables
- Prepare all outgoing correspondence with employees, clients and suppliers
- Accounts Payable, Accounts Receivable, Payroll, Bank and Credit Card Reconciliations, Source Deductions and HST reports and submissions, bank deposits and daily reports
- Maintain client and accounting database
- Hire, train and schedule staff
- PCI Compliance
- Create and maintain Health and Safety Policies and Manuals
- Schedule and ship product to clients
- Production
- Schedule client meetings and on-site and off-site installations
- Plan and organize production schedules
- Assess project and resource requirements
- Estimate, negotiate and finalize budgets and timelines with clients
- Administration of Network
- Set up and Installation of new computers, printers, plotters (cutters), engravers, routers and switches.
- Maintain network and computers, printers, fax machines, plotters (cutters) and engravers.
Consolidated Health Information Services
07.2009 - 09.2011
- Installation, implementation, training and support of new and upgraded in house and 3rd party software, computer hardware and peripherals
- Assisted Hospital staff with laptop and projector setup
- Setup AV units for video conferencing, trained with OTN to administrate video conferencing through web software
- Experienced with deployment software to push out updates on all required computers, as well as install full OS with required programs when deploying numerous computers
- Researched, evaluated and purchased software products for hospital
- Maintained spreadsheets with licensing information for added MS office software, Adobe Writer, etc
- IT Helpdesk, client focused
- Investigate and correct user, computer and server issues
- Working knowledge of Blackberry Enterprise Server, Exchange Server
- Assisted hospital staff with use of programs, blackberries and issues with programs, blackberries, computers, and peripherals not working correctly
- Server backup – setup schedule, change tapes, troubleshoot program used for backups
- Worked closely with Computer Programmers and Security Specialist to ensure correct Hospital protocol followed.
Skribbles & Scraps
07.2007 - 12.2010
- Set up and maintenance of workgroup (computers consisting of Windows XP and Vista OS), software (Inventory control Software, Design software, MS office 2000-2007)
- Created a business plan, sourced out suppliers, display and storage solutions, set inventory levels, established credit with suppliers, created a budget, advertising strategies, class schedules, decisions for growing business
- Take part in all aspects of business decisions.
Volunteer, Help Desk Technical Support
Bluewater Health
04.2006 - 07.2006
- Team to problem solve HIS, Microsoft and computer repair issues
- Replaced computer parts, installed various software, drivers, and mapping drives, changing user accounts/permissions
- Installation and training for System
- Working knowledge of Blackberry Enterprise Server, Exchange Server
- Assisted various departments with software issues
- Set up and deployment of new computers to various departments
- Repairing computers and printers
- Installation of network printers
- As part of a Help Desk Technical Support Team ensured client satisfaction-customer driven.
Education
Information Technology Professional -
Lambton College
Sarnia, ON05.2006
MCSA & A+ Certified -
Lambton College
Sarnia, ON05.2006
Small Office Accounting -
Lambton College
Sarnia, ON1996
Skills
- Business Correspondence
- Supply Ordering
- Customer Care
- Creative Problem Solving
- Sales Promotion
- Training and Recruiting
- Team Building & Leadership
- Quality Assurance and Control
- Operations Oversight
- Finance and Accounting Oversight
- Inventory Tracking and Management
- Database Maintenance
Timeline
Consolidated Health Information Services
07.2009 - 09.2011
Skribbles & Scraps
07.2007 - 12.2010
Administrative & Operations Coordinator
Ligate Signs & Markings Ltd
02.2007 - Current
Volunteer, Help Desk Technical Support
Bluewater Health
04.2006 - 07.2006
Information Technology Professional -
Lambton College
MCSA & A+ Certified -
Lambton College
Small Office Accounting -
Lambton College
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