Rownak Haider
Toronto
Summary
A customer-focused problem solver with a Master's in Strategic Change Management, skilled in delivering legendary customer service with empathy, resiliency, and a positive attitude. Adept at achieving performance targets, leveraging digital tools, and thriving in team-oriented environments. Known for my flexibility and adaptability, I am eager to contribute to TD's mission of enriching customer experiences while growing within a supportive and innovative organization.
Overview
3
3
years of professional experience
Work History
Supervisor
Farm Boy
09.2025 - Current
- Lead and mentor a team of associates, ensuring seamless operations, compliance with policies, and exceptional customer service.
- Oversee inventory, merchandising, and quality control to maintain stock accuracy and reduce waste.
- Handle escalated customer inquiries with professionalism and deliver tailored solutions to enhance satisfaction.
- Manage scheduling, task delegation, and performance feedback to optimize team productivity.
- Collaborate with management to align departmental performance with company goals.
Customer Service Representative
Farm Boy
05.2024 - 09.2025
- Managed customer complaints and issues, resolving them promptly to maintain customer satisfaction.
- Assisted in the stocking and organization of shelves, ensuring product availability and store cleanliness.
- Maintained knowledge of store products, promotions, and services to provide accurate information and recommendations to customers.
Research Assistant
Ontario Tech University
09.2024 - 12.2024
- Conducted in-depth research on workforce trends, focusing on Change Leadership in Canadian Law Enforcement Agencies.
- Enhanced team productivity by 20% through efficient data management and the use of advanced Boolean research techniques.
- Created memos and maintained records of research operations in Excel and shared drives.
Sales Representative
Novalink Marketing
01.2024 - 04.2024
- Increased sales of Rogers products and services by directly approaching potential customers and converting leads.
- Exceeded monthly sales targets by 20% by converting leads into sales and providing personalized customer support.
- Provided exceptional customer service by understanding customer needs and recommending the most suitable Rogers plans.
Brand Marketing Executive
Yellow Clothing Canada
09.2022 - 08.2023
- Used Shopify to upload new products, update product descriptions, and ensure product listings are accurate and appealing.
- Also monitored inventory levels and product availability on the retail website.
- Boosted social media engagement by 30% through the creation of visually appealing contents.
- Addressed customer concerns with empathy and efficiency, achieving sales targets and performance objectives.
- Achieved top performer status for three consecutive months by maintaining a 95% customer satisfaction rate.
Education
Masters of Management - Strategic Change Management
Trent University
09.2023 - 01/2025
BBA - Marketing
North South University
Bangladesh, Dhaka 01.2018 - 05/2022
Skills
- Customer Service Delivery
- Personalized Support and Trusted Advice
- Inbound and Outbound Customer Support
- Ability To Multitask & Digital Navigation
- Problem Solving & Critical Thinking
- Communication & Active Listening Skills
- Digital Literacy
- Microsoft Office Suite
- Shopify
- Canva
- Photoshop
Languages
- English
- Bengali
- Hindi
Leadership Experience
Young Economists' Forum Club, North South University, Organizing Committee for Campus Recruitment, Allocated tasks among junior executives, recruited and mentored new members, and provided guidance to help them integrate and develop their skills., Planned and organized events, coordinating logistics and ensuring smooth and effective execution of all activities.
Timeline
Supervisor
Farm Boy
09.2025 - Current
Research Assistant
Ontario Tech University
09.2024 - 12.2024
Customer Service Representative
Farm Boy
05.2024 - 09.2025
Sales Representative
Novalink Marketing
01.2024 - 04.2024
Masters of Management - Strategic Change Management
Trent University
09.2023 - 01/2025
Brand Marketing Executive
Yellow Clothing Canada
09.2022 - 08.2023
BBA - Marketing
North South University
01.2018 - 05/2022